on 31-12-2021 10:16
As the title really - for the past few days (maybe a week) the maximum I can get on my connection (wired or wireless) seems to be around 45mbps - sometimes a lot lower. Before the last few days, I could often get 500mbps plus?
Are there any issues in the area? I've tried resetting things with no improvement.
Thanks.
on 31-12-2021 10:16
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 411000000 | 4 | 38 | 256 qam | 1 |
2 | 419000000 | 2.7 | 38 | 256 qam | 2 |
3 | 427000000 | 2.2 | 38 | 256 qam | 3 |
4 | 435000000 | 2.4 | 38 | 256 qam | 4 |
5 | 443000000 | 2.5 | 38 | 256 qam | 5 |
6 | 451000000 | 2.7 | 38 | 256 qam | 6 |
7 | 459000000 | 2.5 | 38 | 256 qam | 7 |
8 | 467000000 | 2.5 | 38 | 256 qam | 8 |
9 | 475000000 | 2.7 | 38 | 256 qam | 9 |
10 | 483000000 | 3 | 38 | 256 qam | 10 |
11 | 491000000 | 3 | 38 | 256 qam | 11 |
12 | 499000000 | 3 | 38 | 256 qam | 12 |
13 | 507000000 | 2.7 | 40 | 256 qam | 13 |
14 | 515000000 | 2.7 | 38 | 256 qam | 14 |
15 | 523000000 | 3 | 38 | 256 qam | 15 |
16 | 531000000 | 2.9 | 38 | 256 qam | 16 |
17 | 539000000 | 2.7 | 38 | 256 qam | 17 |
18 | 547000000 | 2.7 | 38 | 256 qam | 18 |
19 | 555000000 | 2.9 | 38 | 256 qam | 19 |
20 | 563000000 | 2.9 | 38 | 256 qam | 20 |
21 | 571000000 | 2.9 | 38 | 256 qam | 21 |
22 | 579000000 | 2.5 | 38 | 256 qam | 22 |
23 | 587000000 | 2.7 | 38 | 256 qam | 23 |
24 | 595000000 | 2.7 | 38 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 1 | 0 |
2 | Locked | 38.9 | 0 | 0 |
3 | Locked | 38.9 | 0 | 0 |
4 | Locked | 38.9 | 7 | 0 |
5 | Locked | 38.6 | 5 | 0 |
6 | Locked | 38.9 | 6 | 0 |
7 | Locked | 38.9 | 6 | 0 |
8 | Locked | 38.6 | 5 | 0 |
9 | Locked | 38.9 | 6 | 0 |
10 | Locked | 38.9 | 5 | 0 |
11 | Locked | 38.9 | 7 | 0 |
12 | Locked | 38.6 | 8 | 0 |
13 | Locked | 40.3 | 6 | 0 |
14 | Locked | 38.9 | 8 | 0 |
15 | Locked | 38.9 | 4 | 0 |
16 | Locked | 38.9 | 6 | 0 |
17 | Locked | 38.9 | 7 | 0 |
18 | Locked | 38.9 | 9 | 0 |
19 | Locked | 38.6 | 6 | 0 |
20 | Locked | 38.9 | 9 | 0 |
21 | Locked | 38.6 | 8 | 0 |
22 | Locked | 38.9 | 6 | 0 |
23 | Locked | 38.9 | 4 | 0 |
24 | Locked | 38.9 | 5 | 0 |
on 31-12-2021 10:17
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 48.3 | 5120 | 64 qam | 1 |
2 | 53700000 | 48.3 | 5120 | 64 qam | 2 |
3 | 39400000 | 47.5 | 5120 | 64 qam | 4 |
4 | 46200000 | 48 | 5120 | 64 qam | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 31-12-2021 10:17
TimePriorityDescription31/12/2021 08:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 17:13:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:32:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:32:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:32:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:31:41Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:31:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:31:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:31:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:31:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/12/2021 17:03:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/12/2021 20:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/12/2021 21:25:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;24/12/2021 08:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/12/2021 23:17:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/12/2021 20:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/12/2021 06:40:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/12/2021 08:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/12/2021 04:54:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;13/12/2021 20:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
on 31-12-2021 10:21
on 01-01-2022 11:28
Seems my Hub suddenly has taken a dislike to modem mode.
Have gone back to router mode and speeds are fine (at least in one room of the house!). As soon as I put things back to modem mode, my speed gets capped at 45mbps again no matter how many times I reset?
on 03-01-2022 11:45
Hi WhiteHartMart
Sorry to hear about this
Would you like me to take a look as it may be the Hub that is faulty
Can I just ask when in modem mode, are you connecting a 3rd party device
Gareth_L
on 08-01-2022 08:57
Thanks but all sorted now - the Hub 3 needed another restart or two and now its seems to have resolved the problem and I'm backing getting the expected speeds via my 3rd party router.
on 10-01-2022 09:02
Glad to hear this @WhiteHartMart.
Please do not hesitate to contact us if you need any further help.
Thanks,