Virgin Media Community

[WhiteHartMart]

As the title really - for the past few days (maybe a week) the maximum I can get on my connection (wired or wireless) seems to be around 45mbps - sometimes a lot lower.  Before the last few days, I could often get 500mbps plus?

Are there any issues in the area? I've tried resetting things with no improvement.

Thanks.

[WhiteHartMart]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	411000000	4	38	256 qam	1
2	419000000	2.7	38	256 qam	2
3	427000000	2.2	38	256 qam	3
4	435000000	2.4	38	256 qam	4
5	443000000	2.5	38	256 qam	5
6	451000000	2.7	38	256 qam	6
7	459000000	2.5	38	256 qam	7
8	467000000	2.5	38	256 qam	8
9	475000000	2.7	38	256 qam	9
10	483000000	3	38	256 qam	10
11	491000000	3	38	256 qam	11
12	499000000	3	38	256 qam	12
13	507000000	2.7	40	256 qam	13
14	515000000	2.7	38	256 qam	14
15	523000000	3	38	256 qam	15
16	531000000	2.9	38	256 qam	16
17	539000000	2.7	38	256 qam	17
18	547000000	2.7	38	256 qam	18
19	555000000	2.9	38	256 qam	19
20	563000000	2.9	38	256 qam	20
21	571000000	2.9	38	256 qam	21
22	579000000	2.5	38	256 qam	22
23	587000000	2.7	38	256 qam	23
24	595000000	2.7	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	1	0
2	Locked	38.9	0	0
3	Locked	38.9	0	0
4	Locked	38.9	7	0
5	Locked	38.6	5	0
6	Locked	38.9	6	0
7	Locked	38.9	6	0
8	Locked	38.6	5	0
9	Locked	38.9	6	0
10	Locked	38.9	5	0
11	Locked	38.9	7	0
12	Locked	38.6	8	0
13	Locked	40.3	6	0
14	Locked	38.9	8	0
15	Locked	38.9	4	0
16	Locked	38.9	6	0
17	Locked	38.9	7	0
18	Locked	38.9	9	0
19	Locked	38.6	6	0
20	Locked	38.9	9	0
21	Locked	38.6	8	0
22	Locked	38.9	6	0
23	Locked	38.9	4	0
24	Locked	38.9	5	0

[WhiteHartMart]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	48.3	5120	64 qam	1
2	53700000	48.3	5120	64 qam	2
3	39400000	47.5	5120	64 qam	4
4	46200000	48	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[WhiteHartMart]

TimePriorityDescription31/12/2021 08:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 17:13:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:32:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:32:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:32:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:31:41Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:31:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:31:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:31:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/12/2021 14:31:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;28/12/2021 17:03:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/12/2021 20:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;25/12/2021 21:25:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;24/12/2021 08:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23/12/2021 23:17:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/12/2021 20:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;20/12/2021 06:40:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/12/2021 08:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/12/2021 04:54:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;13/12/2021 20:38:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[lotharmat]

Hub stats look fine..

Are there any issues noted on 0800 561 0061?

[WhiteHartMart]

Seems my Hub suddenly has taken a dislike to modem mode.

Have gone back to router mode and speeds are fine (at least in one room of the house!). As soon as I put things back to modem mode, my speed gets capped at 45mbps again no matter how many times I reset?

[Gareth_L]

Hi WhiteHartMart

Sorry to hear about this 

Would you like me to take a look as it may be the Hub that is faulty 

Can I just ask when in modem mode, are you connecting a 3rd party device 

Gareth_L

[WhiteHartMart]

Thanks but all sorted now - the Hub 3 needed another restart or two and now its seems to have resolved the problem and I'm backing getting the expected speeds via my 3rd party router.

[Akua_A]

Glad to hear this @WhiteHartMart.

Please do not hesitate to contact us if you need any further help.

Thanks,