on 12-03-2021 21:47
Yet again very slow speeds at night, bqm from last night below along with router logs
https://www.thinkbroadband.com/broadband/monitoring/quality/share/a45434949700d3637a0940c274c6825af646e1c3-12-03-2021
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 4.5 | 38 | 256 qam | 25 |
2 | 203000000 | 0.5 | 36 | 256 qam | 9 |
3 | 211000000 | 0.5 | 36 | 256 qam | 10 |
4 | 219000000 | 0.5 | 36 | 256 qam | 11 |
5 | 227000000 | 0.2 | 36 | 256 qam | 12 |
6 | 235000000 | 0.4 | 36 | 256 qam | 13 |
7 | 243000000 | 0.7 | 37 | 256 qam | 14 |
8 | 251000000 | 1.4 | 37 | 256 qam | 15 |
9 | 259000000 | 1.5 | 37 | 256 qam | 16 |
10 | 267000000 | 2 | 36 | 256 qam | 17 |
11 | 275000000 | 2.2 | 37 | 256 qam | 18 |
12 | 283000000 | 2.7 | 37 | 256 qam | 19 |
13 | 291000000 | 3 | 37 | 256 qam | 20 |
14 | 299000000 | 3.7 | 37 | 256 qam | 21 |
15 | 307000000 | 3.7 | 37 | 256 qam | 22 |
16 | 315000000 | 4 | 38 | 256 qam | 23 |
17 | 323000000 | 4.4 | 38 | 256 qam | 24 |
18 | 371000000 | 4.4 | 37 | 256 qam | 26 |
19 | 379000000 | 4.3 | 37 | 256 qam | 27 |
20 | 387000000 | 4.4 | 37 | 256 qam | 28 |
21 | 395000000 | 4.4 | 38 | 256 qam | 29 |
22 | 403000000 | 4.5 | 38 | 256 qam | 30 |
23 | 411000000 | 4.5 | 38 | 256 qam | 31 |
24 | 419000000 | 4.6 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 65 | 232 |
2 | Locked | 36.6 | 96 | 265 |
3 | Locked | 36.6 | 128 | 223 |
4 | Locked | 36.6 | 157 | 274 |
5 | Locked | 36.6 | 227 | 217 |
6 | Locked | 36.6 | 142 | 235 |
7 | Locked | 37.3 | 132 | 268 |
8 | Locked | 37.3 | 115 | 262 |
9 | Locked | 37.3 | 110 | 307 |
10 | Locked | 36.6 | 170 | 270 |
11 | Locked | 37 | 195 | 229 |
12 | Locked | 37.6 | 167 | 241 |
13 | Locked | 37.6 | 107 | 247 |
14 | Locked | 37.3 | 119 | 252 |
15 | Locked | 37.3 | 82 | 280 |
16 | Locked | 38.6 | 91 | 210 |
17 | Locked | 38.6 | 98 | 208 |
18 | Locked | 37.6 | 64 | 361 |
19 | Locked | 37.6 | 86 | 222 |
20 | Locked | 37.6 | 100 | 233 |
21 | Locked | 38.6 | 73 | 266 |
22 | Locked | 38.6 | 89 | 196 |
23 | Locked | 38.6 | 98 | 196 |
24 | Locked | 38.6 | 106 | 184 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400187 | 44.3 | 5120 | 64 qam | 6 |
2 | 25800000 | 44.3 | 5120 | 64 qam | 8 |
3 | 32600068 | 45.8 | 5120 | 64 qam | 7 |
4 | 46199998 | 45.8 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 13-08-2021 21:08
Network Log
Time Priority Description
13/08/2021 19:47:51 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/08/2021 17:05:1 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/08/2021 13:13:52 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/08/2021 13:13:52 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/08/2021 00:35:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/08/2021 01:13:52 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/08/2021 01:13:52 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/08/2021 22:06:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/08/2021 13:13:52 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/08/2021 13:13:52 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/08/2021 01:20:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/08/2021 13:43:58 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/08/2021 23:23:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/08/2021 15:52:45 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/08/2021 15:52:45 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/08/2021 15:25:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 10:07:18 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 10:06:44 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/07/2021 11:17:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/07/2021 21:34:49 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 13-08-2021 21:09
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 419000000 | 6.9 | 40 | 256 qam | 36 |
2 | 267000000 | 5.9 | 40 | 256 qam | 17 |
3 | 275000000 | 6 | 40 | 256 qam | 18 |
4 | 283000000 | 6.5 | 40 | 256 qam | 19 |
5 | 291000000 | 6.8 | 40 | 256 qam | 20 |
6 | 299000000 | 7.3 | 40 | 256 qam | 21 |
7 | 307000000 | 7.4 | 40 | 256 qam | 22 |
8 | 315000000 | 7.5 | 40 | 256 qam | 23 |
9 | 323000000 | 7.6 | 40 | 256 qam | 24 |
10 | 331000000 | 7.6 | 40 | 256 qam | 25 |
11 | 339000000 | 7.6 | 40 | 256 qam | 26 |
12 | 347000000 | 7.5 | 40 | 256 qam | 27 |
13 | 355000000 | 7.4 | 40 | 256 qam | 28 |
14 | 363000000 | 7.1 | 40 | 256 qam | 29 |
15 | 371000000 | 6.9 | 40 | 256 qam | 30 |
16 | 379000000 | 6.9 | 40 | 256 qam | 31 |
17 | 387000000 | 7 | 40 | 256 qam | 32 |
18 | 395000000 | 6.9 | 40 | 256 qam | 33 |
19 | 403000000 | 6.9 | 40 | 256 qam | 34 |
20 | 411000000 | 6.8 | 40 | 256 qam | 35 |
21 | 427000000 | 7 | 40 | 256 qam | 37 |
22 | 435000000 | 6.9 | 40 | 256 qam | 38 |
23 | 443000000 | 6.9 | 40 | 256 qam | 39 |
24 | 451000000 | 7 | 40 | 256 qam | 40 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 5 | 0 |
2 | Locked | 40.3 | 5 | 0 |
3 | Locked | 40.3 | 5 | 0 |
4 | Locked | 40.9 | 4 | 0 |
5 | Locked | 40.3 | 4 | 0 |
6 | Locked | 40.3 | 6 | 0 |
7 | Locked | 40.9 | 5 | 0 |
8 | Locked | 40.9 | 6 | 0 |
9 | Locked | 40.9 | 5 | 0 |
10 | Locked | 40.9 | 5 | 0 |
11 | Locked | 40.3 | 5 | 0 |
12 | Locked | 40.3 | 6 | 0 |
13 | Locked | 40.9 | 4 | 0 |
14 | Locked | 40.3 | 4 | 0 |
15 | Locked | 40.9 | 7 | 0 |
16 | Locked | 40.9 | 6 | 0 |
17 | Locked | 40.3 | 18 | 0 |
18 | Locked | 40.3 | 5 | 0 |
19 | Locked | 40.3 | 5 | 0 |
20 | Locked | 40.3 | 0 | 0 |
21 | Locked | 40.9 | 5 | 0 |
22 | Locked | 40.3 | 0 | 0 |
23 | Locked | 40.3 | 4 | 0 |
24 | Locked | 40.9 | 5 | 0 |
on 13-08-2021 21:09
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32599996 | 44 | 5120 | 64 qam | 7 |
2 | 25800000 | 44 | 5120 | 64 qam | 8 |
3 | 39399986 | 44 | 5120 | 64 qam | 6 |
4 | 46200019 | 45.5 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 13-08-2021 21:11
https://www.thinkbroadband.com/broadband/monitoring/quality/share/1ac1bf2e2fa1a8841d8481e5c003785392e71026
on 13-08-2021 21:18
really ?
on 14-08-2021 11:04
Hi @nuttyslack,
Thanks for speaking with me via PM
I have booked the first available appointment for you now. You will find confirmation of the time and date via your online account and if it is unsuitable, you can re-schedule here.
Let us know how you get on.