Menu
Reply
Highlighted
  • 56
  • 0
  • 4
On our wavelength
778 Views
Message 11 of 55
Flag for a moderator

Re: 350mb package but getting 20-30mb

well..... my preidction was right.

same speeds.

https://www.speedtest.net/result/9255795183

no update to fix, no one monitoring this thread. Who do i call for a refund on my bill ?

0 Kudos
Reply
Highlighted
  • 56
  • 0
  • 4
On our wavelength
748 Views
Message 12 of 55
Flag for a moderator

Re: 350mb package but getting 20-30mb

another test today at 12:02 noon.

46mb.....

https://www.speedtest.net/result/9259354639

Shocking

0 Kudos
Reply
Highlighted
  • 56
  • 0
  • 4
On our wavelength
735 Views
Message 13 of 55
Flag for a moderator

Re: 350mb package but getting 20-30mb

4pm today

https://www.speedtest.net/result/9260460285

all day getting 10-50mb/s !!! 😐

0 Kudos
Reply
Highlighted
  • 56
  • 0
  • 4
On our wavelength
676 Views
Message 14 of 55
Flag for a moderator

Re: 350mb package but getting 20-30mb

now april 14th and no fix still

Todays speed at 11:26am

8.94mb/s down and 22.87mb/s up

https://www.speedtest.net/result/9280765763

0 Kudos
Reply
Highlighted
  • 56
  • 0
  • 4
On our wavelength
649 Views
Message 15 of 55
Flag for a moderator

Re: 350mb package but getting 20-30mb

Each morning my speed is normal, after about 9am it goes to dog mess.

this morning at 7:55am

384.97mb/s down, 36.87mb/s up

https://www.speedtest.net/result/9285136830

Proves nothing wrong with routing, network or physical cables.

0 Kudos
Reply
Highlighted
  • 30.41K
  • 1.52K
  • 5.28K
Very Insightful Person
Very Insightful Person
645 Views
Message 16 of 55
Flag for a moderator

Re: 350mb package but getting 20-30mb

sounds like the network is just buys. Remember everyone is working from home/using the internet in the day now. Its not surprising this happens. The network was not designed for this type of load

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 56
  • 0
  • 4
On our wavelength
642 Views
Message 17 of 55
Flag for a moderator

Re: 350mb package but getting 20-30mb

i understand that as per the first post to this thread.

But why should i continue to pay for something that isnt working as advertised.

If you bought a car with 300bhp engine, and when it was delivered it had 100bhp engine im sure you would return it or want % off.

0 Kudos
Reply
Highlighted
  • 650
  • 49
  • 101
Rising star
638 Views
Message 18 of 55
Flag for a moderator

Re: 350mb package but getting 20-30mb

pls note people are working from home and the network ties up in your area and the kids are online too plus there can be a network fault in your area better call them and find out why your speeds are like that

during this time i would think the internet will be used alot more then it was it before this lockdown

My Broadband Ping - Virgin Media 350MB


Using VIVID 500 Optical Fibre




Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
Highlighted
  • 56
  • 0
  • 4
On our wavelength
636 Views
Message 19 of 55
Flag for a moderator

Re: 350mb package but getting 20-30mb

they said there was a fault as per page 1 of this thread. Fix date was april 6th.

 

No update, nothing.

0 Kudos
Reply
Highlighted
  • 56
  • 0
  • 4
On our wavelength
620 Views
Message 20 of 55
Flag for a moderator

Re: 350mb package but getting 20-30mb

9:53am

down 6mb/s up 24mb/s ....... 😥

https://www.speedtest.net/result/9285560511

0 Kudos
Reply