Sorry to hear of the broadband connection issues, we appreciate you raising this via the forums.
Are you testing the speeds over a wired or wireless connection? We have checked and the connection and equipment levels are in the specs and ranges we'd expect them to be. We have these tips available to help with broadband issues:
When running a speed test we would always recommend running this via a wired connection This can be completed using an ethernet cable via a PC or laptop and will allow us to see the speeds available at the Hub.
We do have the Connect App https://virg.in/connectapp that will allow you to scan your property to optimise the wireless network and if needed order pod's. Depending on your package these may be free but any package is eligible for these if needed.
Hi Rob, I've been having issues all week. My connection keeps dropping several times a day which is making things very difficult for us as we both do a lot of working from home.
I've only done speed tests via wireless so far and when I created this post I was getting only 2 mbps. I have tested several times since and got speeds of up to 100 mbps, so decent speeds are attainable, but a stable connection is also important, and I'm not getting that at the moment.
Hey brassmonkey001, thank you for letting me know this I understand this can be frustrating and I am sorry about that.
I have taken another look at our side and everything is looking fine with the connection,the levels are really good.
Please can we try this with a cable connection if possible and then let me know how the stable the connection is? Thanks
Matt - Forum Team
New around here?