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Atomichobo
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Message 1 of 13
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26.8 mbps on a m350 package.

Just the last few days I’ve had an incredible drop in speed. I normally average around 350 if not more.
I understand that they may dial up or down depending on traffic, but I’m getting under 10%

upload is still great according to Ookla 36.7!

note: I’m in modem mode and have never ever had an issue previously. Power cycled hub and router.

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Re: 26.8 mbps on a m350 package.

wired or via wifi

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

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Re: 26.8 mbps on a m350 package.

Ah, Wired and Wireless.

 

Cable Modem Status Item Status Comments Acquired Downstream Channel (Hz) 202750000 Locked Ranged Upstream Channel (Hz) 32600000 Locked Provisioning State Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12027500002.233256 qam9
21387500000.527256 qam1
31467500001.729256 qam2
41547500000.731256 qam3
51627500001.528256 qam4
61707500001.526256 qam0
71787500001.226256 qam0
81867500002.428256 qam7

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000051512064 qam5
23940000050.3512064 qam4
34620000051512064 qam3
45370000051512064 qam2

 

Not sure if this is helpful but I've added the network log too:

Network Log

Time Priority Description

15/11/2021 19:53:15Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:53:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:52:59Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:52:58Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:31:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:31:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:13:28Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:10:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:10:38Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:10:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:10:38Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:10:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:10:30Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:10:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:10:29Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:10:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:10:25Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:10:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:10:15Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 19:10:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 4 of 13
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Re: 26.8 mbps on a m350 package.

downstream should have more channels - 24 from memory and theres a second page post that

power levels are ok - snr is too low on what you have posted

upstream levels are too high

do a reboot see it that helps - if not do a full reset - hold the button a good 30sec - then test and post all the levels again

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Atomichobo
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Message 5 of 13
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Re: 26.8 mbps on a m350 package.

Oops, didn't copy the whole page

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12027500002.233256 qam9
21387500000.527256 qam1
31467500001.729256 qam2
41547500000.731256 qam3
51627500001.528256 qam4
61707500001.526256 qam0
71787500001.226256 qam0
81867500002.428256 qam7
91947500002.229256 qam8
102107500002.535256 qam10
11218750000232256 qam11
12226750000135256 qam12
13234750000-0.235256 qam13
142427500000.435256 qam14
15250750000032256 qam15
162587500000.236256 qam16
172667500001.238256 qam17
182747500001.538256 qam18
192827500000.538256 qam19
202907500000.738256 qam20
212987500001.937256 qam21
223067500001.934256 qam22
233147500000.732256 qam23
243227500000.431256 qam24

rebooting now...

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Message 6 of 13
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Re: 26.8 mbps on a m350 package.

theres a second page in downstream - post that

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Message 7 of 13
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Re: 26.8 mbps on a m350 package.

Ok finally back!

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11387500001.729256 qam1
21467500001.730256 qam2
31547500000.933256 qam3
41627500001.432256 qam4
51707500001.731256 qam5
61787500001.231256 qam6
7186750000232256 qam7
8194750000235256 qam8
92027500002.235256 qam9
102107500002.235256 qam10
112187500001.531256 qam11
122267500000.434256 qam12
13234750000-0.235256 qam13
14242750000136256 qam14
15250750000137256 qam15
162587500000.537256 qam16
172667500001.238256 qam17
182747500001.540256 qam18
192827500000.740256 qam19
202907500000.740256 qam20
21298750000238256 qam21
22306750000240256 qam22
233147500000.738256 qam23
243227500000.540256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked29.410057073204114
2Locked30.596795972593
3Locked33.812873060
4Locked32.934672050
5Locked31.943745480
6Locked31857981514837
7Locked32.2202742719500
8Locked35.71272059355
9Locked35.7149810
10Locked35.518790
11Locked31.99510101
12Locked34.9109070
13Locked35.74106110
14Locked36.33926040
15Locked37.3335900
16Locked37.64232140
17Locked38.6330
18Locked40.360
19Locked40.300
20Locked40.900
21Locked38.930
22Locked40.310
23Locked38.920
24Locked40.330

 

Have been running speedtests for the last 10 mins

slowly seems to be creeping back up. 107, 127, 202..

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Message 8 of 13
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Re: 26.8 mbps on a m350 package.

you need VM to have a look - they will get to the thread is a day or so - upstream is too high [imo] theres noise on the downstream - they can check if its an area fault if not you need a tech to sort it

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Message 9 of 13
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Re: 26.8 mbps on a m350 package.

Thanks for your help

It's definitely inconsistent. Upload and Download speed vary hour on hour.

for the record:

  • Full reset of Hub
  • Modem mode disabled and re-enabled (speed was the same)
  • Speed is suboptimal on WiFi and Ethernet

Latest network log;

Network Log

Time Priority Description

16/11/2021 07:49:33criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 01:25:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 22:22:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 22:22:6Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 22:22:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 20:38:41Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 20:35:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 20:35:11criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 20:35:10criticalREG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 20:35:10ErrorT6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:51Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 20:27:53criticalTFTP file complete - but missing mandatory TLV;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 20:27:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 20:27:3criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 20:26:42Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 20:26:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 20:26:26Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 20:25:22noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 20:25:20Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2021 20:25:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Atomichobo
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Message 10 of 13
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Re: 26.8 mbps on a m350 package.

lost connection again around 13:35. Current speed under 5mbps. 😞

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11387500002.430256 qam1
2146750000228256 qam2
31547500001.231256 qam3
41627500001.731256 qam4
5170750000229256 qam5
61787500001.526256 qam0
71867500002.225256 qam0
81947500002.426256 qam0
92027500002.528256 qam9
102107500002.733256 qam10
112187500001.931256 qam11
12226750000134256 qam12
132347500000.431256 qam13
142427500001.432256 qam14
152507500001.235256 qam15
162587500000.733256 qam16
172667500001.535256 qam17
18274750000238256 qam18
19282750000138256 qam19
20290750000140256 qam20
212987500002.238256 qam21
223067500002.438256 qam22
233147500001.236256 qam23
243227500000.935256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked30.3698160010209
2Locked28.45313505634910
3Locked31.655720531599
4Locked315120587320
5Locked29.95300485170
6Locked26.6170505940562
7Locked25.311757305
8Locked26.31595962373
9Locked28.636238962336938
10Locked332567450
11Locked31.668831813
12Locked34.3229180
13Locked31.147531853764
14Locked32.318510280
15Locked35.56968160
16Locked33.97940100
17Locked35.7157920
18Locked38.6810
19Locked38.900
20Locked40.300
21Locked38.930
22Locked38.630
23Locked36.620
24Locked35.71200

 

Network Log

Time Priority Description

16/11/2021 13:45:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:45:36Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:45:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:45:32Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:45:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:45:5Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:44:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:44:48Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:44:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:44:30Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:44:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:44:8Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:44:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:43:58Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:43:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:43:43Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:43:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:43:34Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:43:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 13:43:28Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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