on 13-11-2021 09:52
Engineer yesterday confirmed Hub is getting 1gig. I've two PCs connected via ethernet cables (cables are 1gig compatible) and still getting speeds of around 400mbs, which to be honest is slightly worse.
Also Sam Knows Speed Test is unreachable. (see pic)
on 13-11-2021 15:03
on 15-11-2021 15:08
Hello @BillHopkinson,
Welcome back! Thanks for posting.
I am sorry to see you are having issues with your speeds.
Please can you let me know if you still need help with this?
Many thanks,
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on 15-11-2021 15:22
Yes, I'm still having the same issues.
Sam knows speed test won't connect to hub 4 (in router or modem mode)
Tests via ookla show a download speed of around 360mbs, upload of around 50mbs.
Its fast enough for daily use but I'm paying £78 a month for speeds I could get much cheaper.
I've new ethernet cables supplied by the virgin engineer.
I've two PCs, a smartthings hub, and a mesh system connected to the hub 4s ethernet ports.
on 17-11-2021 18:00
Hi BillHopkinson, thanks for keeping us posted - sorry to hear this is ongoing.
I've taken a look using your forum info, and can see there may be some issues with the downstream power levels that could be responsible for the lacklustre speeds.
This will likely require the attention of an engineer so everything can be checked over & corrected - please get back to me via PM (the purple envelope icon) and we'll get that arranged for you.
Tom
on 18-11-2021 10:19
Thanks for getting back to me @BillHopkinson. I've arranged an engineer visit, you will find confirmation of the booking via your online account (virg.in/myVM) and can reschedule from there if needed.
Please keep us updated with how you get on, or let us know if there's anything else we can help with.
Tom
on 27-11-2021 14:40
Engineer swapped out hub 4. He confirms it is now getting full speed, but for some reason the speed to my devices is still slow. Since Virgin only guarantee speeds to the hub, he said that is all he can do.
I have two PCs wired to the hub, one for general use and one used as a Plex server. Both are have gigabit network cards and new ethernet cables. Both are getting download speeds of around 360 mbs, upload speeds around 50.
I can now intermittently connect to the Sam Knows speed test, but it crashes before measuring speed to computer.
Can the age of my computers be a factor?
27-11-2021 14:49 - edited 27-11-2021 14:55
@BillHopkinson wrote:Engineer swapped out hub 4. He confirms it is now getting full speed, but for some reason the speed to my devices is still slow. Since Virgin only guarantee speeds to the hub, he said that is all he can do.
I have two PCs wired to the hub, one for general use and one used as a Plex server. Both are have gigabit network cards and new ethernet cables. Both are getting download speeds of around 360 mbs, upload speeds around 50.
I can now intermittently connect to the Sam Knows speed test, but it crashes before measuring speed to computer.
Can the age of my computers be a factor?
When you action a speed test it can write the data downloaded to your local hard drive:
Depending on the age of your devices you could be limited by the hardware you use.
It's worth checking task manager when trying a speed test to see if this is the case.
You could also do a speed test on both devices at exactly the same time to see if they both get 360Mbps.
on 27-11-2021 15:02
Task manager speed never got above 420mbs. I was getting 500 plus before I "upgraded"
27-11-2021 15:03 - edited 27-11-2021 15:05
@BillHopkinson wrote:Task manager speed never got above 420mbs. I was getting 500 plus before I "upgraded"
What % disk usage does it state?
What speeds do you get if you try both PCs at the same time?
Could you try this one: