Virgin Media Community

[iveivan]

Hi, I been here before because of the same issue, engineer came round and all was ok with the cables, and yes I am connected directly to hub with cable.

Usually I get the 950Mbs as expected then out of the blue 20 megs, 50 megs, pages dont load, game crashes.

This is an issue on Virgin medias side I am sure, we paying so much and not getting even half whats was promised.

When will someone take the issue seriously and check whats going on?

[Adduxi]

Post your power levels and network log. We can then comment. Also setup a BQM here www.thinkbroadband.com/ping

[Kain_W]

Hi iveivan,

Thanks for posting and welcome back to the community!

From checking our services I can't currently see any readings that would relate to the issues faced.

Are you able to set up what @Adduxi has advised so we can look at some figures?

How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.

Thanks,