Hi @cartledgelj,
Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you've been experiencing some connection and speed issues ever since you upgraded to the 1Gig. We understand that this must be very frustrating for you and we're happy to look into this further.
I was able to locate your account on our systems, and look through your upstream power levels to ensure that they are within spec. Unfortunately, I can see that your downstream power levels are not where they should be. In order to rectify this issue, we would need to arrange for a technician appointment, as we are unable to resolve this problem remotely.
In order to arrange for an appointment, I will need to confirm some details with yourself. I will send you a Private Message which you can access by locating the purple envelope at the top right corner of your Forum page. I will be in touch soon. 🙂
Thank you.