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Politegpig66
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1Gig Service Shocking

have had the 1Gig nearly 12 months I believe. I think at the start I may have had 900Mbps.

However for as long as I can remember it has been half that. I put off and put off contacting Virgin as the customer service set up is very "frustrating"

Anyway picked up the courage to wait on hold, reboot hub, reboot hub etc.

They send engineer out, he cant fix it. Tells me a technician will be with me tomorrow. hahaha.

I wait and wait. no technician.

I call up and the usual script - I flatlt refuse to reboot. They said I will get a call in 2 hours. hahaha. no.

Next day I missed 3 private number calls. I call Virgin today, we were sending a technician to you yesterday but guess what - no one came (because he couldn't get me on the phone?) They dont need to ring me - Just tell me someone is coming out in the first place and I will be here.

Anyway, called today and the guy wanted me to reboot it. omg.

Paying for something I only get half of and an engineer on the ground cant fix it, but they think if I reboot it it might sort it.

Now they are offering me a wifi 5 connection or something??

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Politegpig66
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Re: 1Gig Service Shocking

Update!
We will get a virtual technician to call you and help. If he cant we will send an engineer out. HAHAHAHA. You sent an engineer out 3 days ago and he couldn't sort it!. So I go back a step in the order of escalation?

Been with these for 21 years plus from telewest, blueyonder etc. I cant wait till competitors reach my area and offer 1gig or more.
-tony-
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Message 3 of 12
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Re: 1Gig Service Shocking

you can wait for the tech be that virtual or actual or post some info on here - how are you testing the speed - wired or wifi

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream


____________________

Tony
Politegpig66
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Message 4 of 12
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Re: 1Gig Service Shocking

Thanks Tony for the response. I was ranting more than anything but after your suggestion I am trying to 192.168.100.1 but times out.

Internet is fine but cant get to Superhub to get the info you told me to post.

Any ideas what I can do? I do appreciate you taking the time to post mate!.

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jpeg1
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Message 5 of 12
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Re: 1Gig Service Shocking

Try 192.168.0.1.  If that doesn't work, do a factory reset with the pin switch. 

Jonny-M
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Message 6 of 12
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Re: 1Gig Service Shocking

If you have an engineer appointment booked and don't answer your phone when they call then that's your problem really. 

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Richw1982
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Message 7 of 12
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Re: 1Gig Service Shocking

Hi, what are you getting using RealSpeed - SamKnows

 

I work for Virgin Media - but all opinions posted here are my own
Politegpig66
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Message 8 of 12
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Re: 1Gig Service Shocking

Here is my current Upstream

 

3.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
12580000040.0205995120 KSym/sec64QAM6
23260000040.7705995120 KSym/sec64QAM5
33940000040.7705995120 KSym/sec64QAM4
44620000041.2705995120 KSym/sec64QAM3
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Politegpig66
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Re: 1Gig Service Shocking

Here is the downstream

 

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

25

331000000

2.099998

35.779911

QAM256

25

1

139000000

7.400002

36.386890

QAM256

1

2

147000000

7.099998

36.609653

QAM256

2

3

155000000

7.000000

36.609653

QAM256

3

4

163000000

6.300003

36.386890

QAM256

4

5

171000000

5.800003

36.386890

QAM256

5

6

179000000

5.400002

36.609653

QAM256

6

7

187000000

5.400002

36.386890

QAM256

7

8

195000000

5.099998

36.609653

QAM256

8

9

203000000

4.800003

36.386890

QAM256

9

10

211000000

4.500000

36.386890

QAM256

10

11

219000000

4.500000

36.609653

QAM256

11

12

227000000

4.300003

36.609653

QAM256

12

13

235000000

4.000000

36.609653

QAM256

13

14

243000000

3.700001

36.609653

QAM256

14

15

251000000

3.500000

35.595078

QAM256

15

16

259000000

3.500000

36.609653

QAM256

16

17

267000000

3.400002

36.386890

QAM256

17

18

275000000

3.299999

36.386890

QAM256

18

19

283000000

3.000000

36.386890

QAM256

19

20

291000000

2.700001

36.386890

QAM256

20

21

299000000

2.400002

36.386890

QAM256

21

22

307000000

2.200001

36.386890

QAM256

22

23

315000000

2.099998

35.595078

QAM256

23

24

323000000

2.200001

35.779911

QAM256

24

26

339000000

1.799999

35.779911

QAM256

26

27

347000000

1.500000

35.595078

QAM256

27

28

355000000

1.299999

35.595078

QAM256

28

29

363000000

0.799999

35.779911

QAM256

29

30

371000000

0.599998

35.595078

QAM256

30

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jpeg1
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Message 10 of 12
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Re: 1Gig Service Shocking

Nothing wrong with the upstream.  There's a less than optimum tilt on the downstream levels across the spectrum, and the SNRs could be better.

Where is the rest of the downstream data showing data errors?

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