have had the 1Gig nearly 12 months I believe. I think at the start I may have had 900Mbps.
However for as long as I can remember it has been half that. I put off and put off contacting Virgin as the customer service set up is very "frustrating"
Anyway picked up the courage to wait on hold, reboot hub, reboot hub etc.
They send engineer out, he cant fix it. Tells me a technician will be with me tomorrow. hahaha.
I wait and wait. no technician.
I call up and the usual script - I flatlt refuse to reboot. They said I will get a call in 2 hours. hahaha. no.
Next day I missed 3 private number calls. I call Virgin today, we were sending a technician to you yesterday but guess what - no one came (because he couldn't get me on the phone?) They dont need to ring me - Just tell me someone is coming out in the first place and I will be here.
Anyway, called today and the guy wanted me to reboot it. omg.
Paying for something I only get half of and an engineer on the ground cant fix it, but they think if I reboot it it might sort it.
Now they are offering me a wifi 5 connection or something??
Update! We will get a virtual technician to call you and help. If he cant we will send an engineer out. HAHAHAHA. You sent an engineer out 3 days ago and he couldn't sort it!. So I go back a step in the order of escalation?
Been with these for 21 years plus from telewest, blueyonder etc. I cant wait till competitors reach my area and offer 1gig or more.
you can wait for the tech be that virtual or actual or post some info on here - how are you testing the speed - wired or wifi
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream