1 gig speed issue

[Amielea]

Hi I've recently upgraded to the 1 gig package and to say I'm unhappy is a understatement my brothers xbox has gone from speeds of 300mb on are previous m350 package to 28mb, I get bearly 200mb in my room if I'm lucky how can this be? 

[jbrennand]

Did you get a different Hub as part of the upgrade? What Hub have you got now - what was it previously ?

[Amielea]

Yes I got the hub 5

[Chris_W1]

HI Amielea, thanks for the message and welcome back to the forums. 

Thanks for the message and sorry to hear that you are having issues with the connection, I have done a speed test and you are getting the 1GB connection. 

Can you do another test to see if anything has changed? 

Chris. 

[Amielea]

Virgin keep telling me this but the engineer has came out today and said there is a massive problem as I'm getting 28mbs and he confirmed this for me, and that there is a fault somewhere and is being looked into, obviously the app that says everything looks great is wrong

[Chris_W1]

Hi Amielea, thanks for the message and sorry to hear that there is an issue with the connection. 

I will send you a private message to see what is happening with this. 

Kind regards, Chris. 

[Chris_W1]

Hi Amielea, thanks for messaging us over PM and I am glad that this is on the way to becoming resolved. 

Please let us know how the visit goes and have a good day. 

Kind regards, Chris.