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SwimmingDuck
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1 Gig From 500m and its worse

Hi ,

I recently upgraded from 500m oomph package to a volt 1 Gig and I'm now getting slower speeds than the 500m package that i had before ? I put in a speed complaint and I haven't heard anything back please help!! This is my Sam knows speed test on a wired connection to my PC

SwimmingDuck_0-1643142845999.png

This is a speed test using Ookla again from my wired connection to my PC... so I don't know which speed test is correct?

SwimmingDuck_1-1643142998717.png

I haven't had any real help from calling VM they put a complaint in but I don't have anyway to check on this ? as when I got to "track a complaint" there isn't one in there. 

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SwimmingDuck
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Re: 1 Gig From 500m and its worse

Cable Modem Status

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0

 

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076+voc-b.cm



Primary Downstream Service Flow

SFID
34826
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
34825
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort
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SwimmingDuck
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Re: 1 Gig From 500m and its worse

3.0 Downstream channels

 

2533075000010.338.6QAM25625
11387500003.837.4QAM2561
21467500003.637.4QAM2562
31547500003.737.4QAM2563
41627500003.737.6QAM2564
51707500003.837.6QAM2565
61787500004.137.6QAM2566
71867500004.537.6QAM2567
81947500004.938.6QAM2568
92027500004.938.6QAM2569
10210750000539QAM25610
112187500004.639QAM25611
122267500004.538.6QAM25612
132347500004.137.6QAM25613
142427500003.837.6QAM25614
152507500003.237.4QAM25615
162587500004.337.4QAM25616
172667500006.437.6QAM25617
182747500009.137.6QAM25618
192827500009.838.6QAM25619
2029075000010.338.6QAM25620
2129875000010.539QAM25621
2230675000010.739QAM25622
2331475000010.538.6QAM25623
243227500009.939QAM25624
2633875000010.238.6QAM25626
2734675000010.238.6QAM25627
283547500009.539QAM25628
293627500009.138.6QAM25629
303707500008.339QAM25630
313787500007.638.6QAM25631



3.0 Downstream channels

 

25Locked38.60537700
1Locked37.35598800
2Locked37.35598800
3Locked37.35598836200
4Locked37.63627600
5Locked37.63627600
6Locked37.63627600
7Locked37.63627640
8Locked38.60537720
9Locked38.60537700
10Locked38.983261490
11Locked38.98326100
12Locked38.60537700
13Locked37.63627600
14Locked37.63627600
15Locked37.35598800
16Locked37.35598800
17Locked37.63627665980
18Locked37.63627600
19Locked38.60537700
20Locked38.60537700
21Locked38.98326100
22Locked38.98326100
23Locked38.60537700
24Locked38.98326100
26Locked38.60537700
27Locked38.60537700
28Locked38.98326100
29Locked38.60537700
30Locked38.98326100
31Locked38.60537700



3.1 Downstream channels


33964K1880QAM4096759


3.1 Downstream channels


33Locked403.44492940741119
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SwimmingDuck
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Re: 1 Gig From 500m and its worse

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076+voc-b.cm



Primary Downstream Service Flow

SFID
34826
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
34825
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort

 

Apologies for the spam hope this is enough information 

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Stobbsy74
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Message 5 of 9
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Re: 1 Gig From 500m and its worse

Some of your channel power levels are borderline out of spec and are above 10. I'm not saying this is the issue but could be contributing to it. Mine sometimes goes to 11, but I dont really have many if any issues, possibly a reduction in speed to 850.

It will probably need a engineer visit to fix this. Maybe post your upload channel power info as well, as that can effect download speeds.

Also getting errors on some of your download channels? Id try a pin reset and make sure cable connections are tight.

Maybe check to see if any local area faults.

SwimmingDuck
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Re: 1 Gig From 500m and its worse

Hi Stobbsy74,

Thank you for your reply ill preform a pin reset just before a leave the house this morning and ill check back in with you when I get home shouldn't be long maybe an hour or so. 

this is the upload information you requested

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000043.55120 KSym/sec64QAM3
260300000445120 KSym/sec64QAM1
353700000445120 KSym/sec64QAM2
43940000043.55120 KSym/sec64QAM4



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0010
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

Also the Ookla speedtest results was 470mbps* never goes above 500mbps which is below the minimum guaranteed speed 😕

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Stobbsy74
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Message 7 of 9
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Re: 1 Gig From 500m and its worse

Apart from the things Ive already mentioned, I don't see anything standing out to me, but I'm far, far from an expert. Upload is near enough same as mine, I thought it might of been something maybe with the 3.1 channel as you seem to be getting half speed, but I dont think I can see anything jumping out at me.

SwimmingDuck
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Re: 1 Gig From 500m and its worse

No worries, thank you for your help though 🙂

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Kath_F
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Re: 1 Gig From 500m and its worse

Hi SwimmingDuck, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community although I am sorry to hear that you are having an issue with your speeds. 

Taking a look at your Hub stats this end, you are having a prolonged signal level issue. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account. 


I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.


Thanks,

Kath_F
Forum Team




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