Virgin Media

williamgkc · ‎10-11-2020

Hello,

I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. Would it be possible to look into this for me, thanks.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	4.9	38	256 qam	1
2	147000000	5	40	256 qam	2
3	155000000	3.9	40	256 qam	3
4	163000000	4.4	40	256 qam	4
5	171000000	4.6	40	256 qam	5
6	179000000	5	40	256 qam	6
7	187000000	5	40	256 qam	7
8	195000000	4.6	40	256 qam	8
9	203000000	5.1	40	256 qam	9
10	211000000	7	40	256 qam	10
11	219000000	5.8	31	256 qam	11
12	235000000	4.6	40	256 qam	13
13	243000000	5.4	40	256 qam	14
14	251000000	6.3	40	256 qam	15
15	259000000	6.6	40	256 qam	16
16	267000000	5.8	40	256 qam	17
17	275000000	4.9	40	256 qam	18
18	283000000	4.9	40	256 qam	19
19	291000000	5	40	256 qam	20
20	299000000	3.5	40	256 qam	21
21	307000000	2.9	40	256 qam	22
22	315000000	2.7	40	256 qam	23
23	323000000	3.7	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	363302	33464
2	Locked	40.3	1421086	247134
3	Locked	40.3	22129026	262450
4	Locked	40.3	8846872	1825340
5	Locked	40.3	8913584	2384154
6	Locked	40.3	881861	7480
7	Locked	40.3	111757	6236
8	Locked	40.9	57375	3029
9	Locked	40.3	47046	2703
10	Locked	40.9	27437	1427
11	Locked	31.6	843133334	1721443433
12	Locked	40.3	1991742	133359
13	Locked	40.9	34484	537
14	Locked	40.3	26387	1594
15	Locked	40.9	18585	1117
16	Locked	40.9	14675	1939
17	Locked	40.9	24887	490
18	Locked	40.3	24411	472
19	Locked	40.3	20497	1270
20	Locked	40.3	27080	452
21	Locked	40.9	22405	581
22	Locked	40.3	28571	99583
23	Locked	40.9	30975	1530

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	50.5	5120	64 qam	11
2	39400000	51	5120	64 qam	12
3	53700000	49.5	5120	64 qam	10
4	60300000	49	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	7
2	ATDMA	9
3	ATDMA	6
4	ATDMA	6

williamgkc · ‎10-11-2020

Network Log
Time Priority Description
10/11/2020 19:13:34 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:13:34 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:13:9 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:13:9 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:13:2 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:13:1 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:12:38 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:12:38 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:11:58 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:11:56 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:22:50 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:22:50 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:21:13 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:21:12 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:21:1 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:21:0 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:20:48 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:20:48 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:20:10 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:20:10 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Andruser · ‎10-11-2020

Massive downstream error levels, you probably need a technician visit. But have you tried rebooting the hub?

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carl_pearce · ‎10-11-2020

@williamgkc wrote:
Hello,

I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. Would it be possible to look into this for me, thanks.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 4.9 38 256 qam 1
2 147000000 5 40 256 qam 2
3 155000000 3.9 40 256 qam 3
4 163000000 4.4 40 256 qam 4
5 171000000 4.6 40 256 qam 5
6 179000000 5 40 256 qam 6
7 187000000 5 40 256 qam 7
8 195000000 4.6 40 256 qam 8
9 203000000 5.1 40 256 qam 9
10 211000000 7 40 256 qam 10
11 219000000 5.8 31 256 qam 11
12 235000000 4.6 40 256 qam 13
13 243000000 5.4 40 256 qam 14
14 251000000 6.3 40 256 qam 15
15 259000000 6.6 40 256 qam 16
16 267000000 5.8 40 256 qam 17
17 275000000 4.9 40 256 qam 18
18 283000000 4.9 40 256 qam 19
19 291000000 5 40 256 qam 20
20 299000000 3.5 40 256 qam 21
21 307000000 2.9 40 256 qam 22
22 315000000 2.7 40 256 qam 23
23 323000000 3.7 40 256 qam 24

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 363302 33464
2 Locked 40.3 1421086 247134
3 Locked 40.3 22129026 262450
4 Locked 40.3 8846872 1825340
5 Locked 40.3 8913584 2384154
6 Locked 40.3 881861 7480
7 Locked 40.3 111757 6236
8 Locked 40.9 57375 3029
9 Locked 40.3 47046 2703
10 Locked 40.9 27437 1427
11 Locked 31.6 843133334 1721443433
12 Locked 40.3 1991742 133359
13 Locked 40.9 34484 537
14 Locked 40.3 26387 1594
15 Locked 40.9 18585 1117
16 Locked 40.9 14675 1939
17 Locked 40.9 24887 490
18 Locked 40.3 24411 472
19 Locked 40.3 20497 1270
20 Locked 40.3 27080 452
21 Locked 40.9 22405 581
22 Locked 40.3 28571 99583
23 Locked 40.9 30975 1530

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200000 50.5 5120 64 qam 11
2 39400000 51 5120 64 qam 12
3 53700000 49.5 5120 64 qam 10
4 60300000 49 5120 64 qam 9

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 7 0
2 ATDMA 0 0 9 0
3 ATDMA 0 0 6 0
4 ATDMA 0 0 6 0

You have a SNR issue on one of your downstream channels.

Buffer6 · ‎10-11-2020

And your upstream levels are too high, will need an engineers visit

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	50.5	5120	64 qam	11
2	39400000	51	5120	64 qam	12
3	53700000	49.5	5120	64 qam	10
4	60300000	49	5120	64 qam	9

Upstream levels should be around 40dBmV

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