Hi there, thanks for the reply. What's pissing me off is that I've been talking to your customer service live chat every couple of days, they tell me it will get fixed in 2 days, 2 days later the problem is worse and it will get fixed in 2 days time, and then in 2 days time it isnt fixed, and they tell me it will be another 2 days... well, its been 20 days already and earlier today my download speed was down to 160mbs (should be over 200) and my upload speed at 0.01mbs. In other words, everything is getting worst as times passes by, while you guys continue to make empty promises and postponding the fix (which, btw, was just fine until u guys decided to do "essential work" and f* up the whole thing)!!!
I understand its not your fault Natalie, and thank you for the reply. But, regardless of compensation for the down period (which is only fair), I still need the service... and I'm not getting it. Business exists to solve problems, not to cause more problems and make empty promises, postponding the fix all the time - 20 days of frustrations that have been made worst by lying to me every 2 days, over n over again.