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nickpeyon
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Message 11 of 23
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Re: 0.28mbps upload??

Hi there and thank you for the reply.

Are they still going to get this fixed today? Horrible internet at the momment.

nickpeyon_0-1634804902784.png

 

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ashpole
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Message 12 of 23
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Re: 0.28mbps upload??

Where abouts are you? I’ve got a similar issue in Northampton
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nickpeyon
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Message 13 of 23
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Re: 0.28mbps upload??

Im still waiting on Virgin Media to fix it. It's been over a week and it has not improved at all!! This is what it is like right now... and they will probably take the weekend off...

nickpeyon_0-1634931972581.png

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nickpeyon
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Message 14 of 23
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Re: 0.28mbps upload??

 

It was working just fine until they decided to do essential work... i wonder what kind of training that person had...

 
 
 
 

It was perfectly fine until this happened...WhatsApp Image 2021-10-22 at 9.02.10 PM.jpeg

 

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nickpeyon
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Message 15 of 23
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Re: 0.28mbps upload??

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nickpeyon
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Message 16 of 23
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Re: 0.28mbps upload??

17/10/21

https://www.thinkbroadband.com/broadband/monitoring/quality/share/15785fd0097a45144802a4f364e81a6f98...

 

18/10/21

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3c0147855354ad846f1fbed7407726ed7b1e2638-18-10-2021

 

19/10/21

https://www.thinkbroadband.com/broadband/monitoring/quality/share/54134bd190f603c7e68d19b07e36bf50d7...

 

20/10/21

https://www.thinkbroadband.com/broadband/monitoring/quality/share/4c8ee52e7f5127c7708941187faa8fd08d365e84-20-10-2021

 

21/10/21

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d6ac97e7d75023f62f660cc31a7f0ddf87372563-21-10-2021

 

22/10/21

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f71c879426a0385d419d75884d021676909ce94f-22-10-2021

 

 

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nickpeyon
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Message 17 of 23
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Re: 0.28mbps upload??

23/10/21

The graph looks better, but upload speed is still crap at 0.08mbs

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c0bd671e146297d9c51cfb44072e42dd51...
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Natalie_L
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Message 18 of 23
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Re: 0.28mbps upload??

Hi nickpeyon, 

 

Thank you for your posts to us here on the Community. 

 

I have taken a look at the account from our side and can confirm that an outage relating to low SNR (Signal to Noise Ratio) has been identified in your area. 

 

The current estimated fix date/time for this is 27th October 2021 11:25AM

 

We are very sorry for any inconvenience caused by this. If you are still experiencing issues following the estimated fix time, please do let us know. 

 

Thank you 

 

 

Nat
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nickpeyon
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Message 19 of 23
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Re: 0.28mbps upload??

Hi there, thanks for the reply. What's pissing me off is that I've been talking to your customer service live chat every couple of days, they tell me it will get fixed in 2 days, 2 days later the problem is worse and it will get fixed in 2 days time, and then in 2 days time it isnt fixed, and they tell me it will be another 2 days... well, its been 20 days already and earlier today my download speed was down to 160mbs (should be over 200) and my upload speed at 0.01mbs. In other words, everything is getting worst as times passes by, while you guys continue to make empty promises and postponding the fix (which, btw, was just fine until u guys decided to do "essential work" and f* up the whole thing)!!!

I understand its not your fault Natalie, and thank you for the reply. But, regardless of compensation for the down period (which is only fair), I still need the service... and I'm not getting it. Business exists to solve problems, not to cause more problems and make empty promises, postponding the fix all the time - 20 days of frustrations that have been made worst by lying to me every 2 days, over n over again.
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Travis_M
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Message 20 of 23
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Re: 0.28mbps upload??

Hi @nickpeyon

 

Thanks for the reply

 

I completely understand your frustration and my apologies for the inconvenience - how is your connection / speeds today?

 

Regards

Travis_M
Forum Team



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