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srahman
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forgotten security password

Hi,

I am a new account holder at Virgin Media.

I keep calling to discuss an issue but the agents keep asking me for a password that was supposedly sent by post to my address?? I haven't received any type of password or post from Virgin media and cannot speak about my issue without this password. It's really infuriating as they keep refusing to speak to me and I've asked for the letter to be sent again but a month later have still not received any letter or password reset option.

 

S Rahman

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Alex_RM
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Re: forgotten security password

Hi srahman,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry you've had some trouble clearing security on the account,

 

Can you please confirm if this is for a mobile or media account?

 

Alex_Rm

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srahman
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Re: forgotten security password

Hi Alex,

thanks for getting back to me. 

 

It is for a Virgin media account. For broadband and telephone. 

 

 

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Emma_C
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Re: forgotten security password

No worries, we can help from here. 

I'll pop you a message now and we'll get the ball rolling. 

Thanks 

Emma_C - Forum Team
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srahman
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Re: forgotten security password

Thanks Emma. Urgent help would be appreciated as I've been trying to get through to the team by phone for hours now!

 

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byro
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Re: forgotten security password

Hi, I am also having the same issue. Please could you help me out on this.

Thanks 

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Emma_C
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Re: forgotten security password

Hi Byro, 

Really sorry you're having this issue. 

 

We can certainly take a look from here and ask some extra questions if needed. 

I'll pop you a message now and we'll take it from there. 
 

Emma_C - Forum Team
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