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calling the help desk

colinmcs
Joining in

i have tried calling the heldesk and they keep asking me for 3 letters from my password, which does not work, i was told i can changhe my pw on account settings but have yet to find the tab

 

1 ACCEPTED SOLUTION

Accepted Solutions

Client62
Superstar

Are the Customer Service are after parts of the password used to login here ...

https://www.virginmedia.com/my-virgin-media

The password is managed from: Account Settings >>> Account Details

 

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3 REPLIES 3

Client62
Superstar

Are the Customer Service are after parts of the password used to login here ...

https://www.virginmedia.com/my-virgin-media

The password is managed from: Account Settings >>> Account Details

 

colinmcs
Joining in
resolved now

ok thanks, now resolved at last