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You have received this email as one or more of your Virgin Media mailboxes has recently been locked due t

BMWCHUBB
Up to speed

 

Your Virgin Media Account number: --------

Our reference: VMIS158-SUSPICIOUS_ACTIVITY-F010394549

A device using your internet connection may be infected with malware

Dear Mr

You have received this email as one or more of your Virgin Media mailboxes has recently been locked due to suspicious activity being detected.

It is important that you:

a. Do a full virus scan on your device with up-to-date anti-virus software

b. Reset your password to something new, unique to this account and secure.

After resetting your password, your mailbox will automatically be unlocked after 15 minutes.

Please ensure that the above points have been completed to prevent your mailbox from being locked again.

More help and support

For extra advice, or to double-check that this is a genuine Virgin Media communication, head to our community at virginmedia.com/community, click 'Help forum' and join the conversation on the Security Matters board.

 

Kind regards,

 

The Virgin Media team

 

4 REPLIES 4

BMWCHUBB
Up to speed
Only 1 of 3 are locked

Anankha
Problem sorter

Have you tried logging into the specific account to see if it is locked? If so have you followed the suggestions to scan for malware & changed the password?

My Broadband Ping - Virginmedia

Its working for now after another password change.
Why do you keep forcing password changes and never give reason?

Glad to hear the problem is resolved. 

I wouldn’t know that as I am just a fellow VM customer like yourself. Perhaps someone from VM will reply on that question. 

My Broadband Ping - Virginmedia