Virgin Media Community

[Metalchick77]

Hi there 

Need help with virgins Websafe settings. Everytime i go into wedsafe to change the settings it just keeps taking me to the start/information screen for internet securaty. Where i can get internet securory for £3 or change settimgs for websafe. But everytime i click into wedsafe settings it takes me to the start again. Tried all different ways to get into these settings but fails everytime. 

How broken is this website????

Can someone please help, as i want to chanhe these settings. 

Please and thankyou

[用心棒]

If neither of the following suggestions work then post back here to have issue flagged to the forum team:

• are you able to sign in from here: https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings.html
• use browser's incognito (Ctrl + Shift + N) / private (Ctrl + Shift + P) mode to access https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings.html

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[Chris_W1]

Hi Metalchick77, thanks for the message. Have you now managed to get in to the web safe as per the instructions provided by 用心棒. If you are still having issues please let us know and we will be able to look into this Chris