Virgin Media Community

[Davidcuell]

Good morning . I cannot get into the web safe settings on my virgin account to activate child safe . It keeps jumping back to the main page asking for £3 per month for extra security. I just want to turn on childsafe . Any help would be much appreciated . Thank you 

[DJ_Shadow1966 · Accepted solution]

Hello

Can you try this direct link - https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings.html

Regards Mike

[Dazzasully]

Hi

I have the same issue, I cant change web safe settings   I click on the link and it just redirects me back to:

https://my.virginmedia.com/my-apps/onlinesecurity/toolkit

Kind Regards

Darren

[Hollie_B]

Hi there @Davidcuell

Thanks for your post. Apologies for the delay in response, we've been very busy and doing all we can to get back to each customer ASAP. Sorry to hear that you've been having issues with trying to switch on the web safe feature and that the website has been glitching. 

Have you since been able to change this setting so that the web safe is switched on? 

Let me know and we'll do our best to help 🙂 

Thanks, 

[Hollie_B]

Hi there @Dazzasully 

Welcome to the community and thank you for your post. Sorry for the delay in response, we've been very busy, thanks for your patience. 

Have you since been able to change this setting to turn on web safe? If not, not to worry we will be able to check this and get it switched on for you. 

Let me know and we'll go from there 🙂 

Thanks, 

[Jonno12321]

Same issue, just get redirected here

https://my.virginmedia.com/my-apps/onlinesecurity/toolkit

[legacy1]

Why rely on VM to do this and just use open DNS with your own router.
https://www.opendns.com/home-internet-security/

[Emily_G]

Thanks for the post Jonno12321.

Have you been able to access this since your post? 

Let us know, Emily.

[Jonno12321]

Unfortunately no, still redirects me in circles.

[Jonno12321]

Unfortunately I don't have my own routers, just the VM Hub and I don't think it's possible to do within that.