Menu
Reply
Kev_B
  • 8.07K
  • 288
  • 919
Community Manager (Retired)
Community Manager (Retired)
873 Views
Message 101 of 194
Flag for a moderator

Re: VirginMedia distributing viruses!

@KT6 

Hi Mr Singh - thanks for the offer, I'll liaise with the teams and if that's something they've not already got visibility of and would like to see then I'll drop you a PM so we can get that data.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply
hmfc4eva
  • 16
  • 0
  • 6
On our wavelength
866 Views
Message 102 of 194
Flag for a moderator

Re: VirginMedia distributing viruses!

FAO Kev

Maybe it would be good for the technical team to contact Gigaset,

They have been effected by the same issue and seem to be a lot further on to resolving/understanding the issue, ,

Thanks

ThickEar
  • 5
  • 0
  • 2
Tuning in
800 Views
Message 103 of 194
Flag for a moderator

Re: VirginMedia distributing viruses!

Exactly the same info for me as shown above.  I have been following this thread after resetting my tablet 3 times to try and fix this problem - then found this thread.

Which has been very useful if for no other purpose than to understand I am not the only person very unhappy about this problem.

The issue came back after every factory reset with no other apps installed, it just comes automatically as part of the system updates.  As described by all the previous posters in this forum.

 

Copied from post above, it's all the same for me:

tablet on automatic updates, both for the system update and updates from Google play.

 

I had not downloaded any updates manually nor received any pop ups asking me to update anything. So if there was a update of any kind it was done automatically. 

 

Build number

 

LF141.N0.V30.24.RC-V03

0 Kudos
Reply
Loobyyork18
  • 15
  • 0
  • 5
On our wavelength
727 Views
Message 104 of 194
Flag for a moderator

Re: VirginMedia distributing viruses!

It's the same information for me, copied and pasted as well

tablet on automatic updates, both for the system update and updates from Google play.

 

I had not downloaded any updates manually nor received any pop ups asking me to update anything. So if there was a update of any kind it was done automatically. 

 

Build number

 

LF141.N0.V30.24.RC-V03

stokey364
  • 1
  • 0
  • 0
Just browsing
651 Views
Message 105 of 194
Flag for a moderator

Re: VirginMedia distributing viruses!

Well now ive found this page i'm very glad to see its not just me!! 

2 tabs both been full reset numerous times, you cant move them! 

Popping up middle of games, whilst watching virgin go. Sky go. Anything to be fair, opening page after page dam annoying, and though im probably still paying for this tab ( its not a laptop, it doesn't run windows, its android) its bloody useless!!! 

As anyone actually had any joy removing them, or maybe any acknowledgement from virgin that they have a problem.

Id be well happy to resolve this **bleep**e. Ty 

 

0 Kudos
Reply
newapollo
  • 6.45K
  • 1.01K
  • 1.59K
Very Insightful Person
Very Insightful Person
640 Views
Message 106 of 194
Flag for a moderator

Re: VirginMedia distributing viruses!

Hi stokey364,

You should have a read of the following  post on this thread, and pass the info  back to VM as requested 

   VM Staff Response 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


0 Kudos
Reply
ThickEar
  • 5
  • 0
  • 2
Tuning in
591 Views
Message 107 of 194
Flag for a moderator

Re: VirginMedia distributing viruses!

So how many people need to post the same info VM asked for, before the simple fact is understood here?

This is not an end user issue - is it?

I don't understand what the difference is between 1 and 100 people posting answers to the VM questions is - the fact that we have done factory resets and the issue is not end user created should be enough?

Josie62
  • 8
  • 0
  • 1
Tuning in
875 Views
Message 108 of 194
Flag for a moderator

Re: VirginMedia distributing viruses!

Just to confirm my tablet has the same build number as specified previously by other users, and I haven't done any manual updates. 

0 Kudos
Reply
Kev_B
  • 8.07K
  • 288
  • 919
Community Manager (Retired)
Community Manager (Retired)
826 Views
Message 109 of 194
Flag for a moderator

Re: VirginMedia distributing viruses!

Thanks for the info provided by everybody. I've passed this over to our security team and asked for a further update on the situation asap. We apologise for the inconvenience caused by this issue, we'll provide a further update as soon as we have one.

Kev

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


user2000
  • 20
  • 0
  • 8
On our wavelength
775 Views
Message 110 of 194
Flag for a moderator

Re: VirginMedia distributing viruses!