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philip_talmage
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Virgin Media "The payment for your latest bill failed" phishing email

Have today received this phishing email - via my Blueyonder (a.k.a. Virgin Media) email. Can't VM intercept this sort of rubbish rather than sending it on to its customers?

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Re: Virgin Media "The payment for your latest bill failed" phishing email

Judging by the frequency of posts warning of or raising this issue… No.

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philip_talmage
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Re: Virgin Media "The payment for your latest bill failed" phishing email

We can also infer that nobody at VM monitors the posts on this site, or, if they do, care about what's written.

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Forum Team
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Re: Virgin Media "The payment for your latest bill failed" phishing email

We sure do, philip_talmage. I apologise for the delay in response. 

 

It's easy to assume that these email can be intercepted before they get to anyone, but it is near impossible to do so. The rate and different varieties are constantly changing. 

 

If it is possible could you please forward over the email you have received to; phishing@virginmedia.com

 

Thank you. 

Ryan_N - Forum Team
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Re: Virgin Media "The payment for your latest bill failed" phishing email


@Ryan_N wrote:


It's easy to assume that these email can be intercepted before they get to anyone, but it is near impossible to do so. The rate and different varieties are constantly changing.

The email headers shown below are from a phishing email I received to my Inbox and server side filtering could, and should, have caught it and flagged it as spam.

2019-10-01.jpeg

(0) improbable source for Virgin Media company email
(1) display name, email address username, and email address domain
(2) subject; with no attempt to obfuscate the purpose
(3) a remote resource link that does not match the source link

The detection of 3 should have been enough to either flag this as spam or at the very least a candidate for further scrutiny and combinations of 0, 1, and/or 2 enough to confirm it.

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philip_talmage
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Re: Virgin Media "The payment for your latest bill failed" phishing email

OK - have done. Source code included - do you need that?
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Forum Team (Retired) David_Pn
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Re: Virgin Media "The payment for your latest bill failed" phishing email

Thank you for getting back to us and confirming philip_talmage.

 

Any information which you can provide will be very useful.

 

Thanks for forwarding the email to us for our attention. 

David_Pn
Forum Team

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philip_talmage
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Message 8 of 10
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Re: Virgin Media "The payment for your latest bill failed" phishing email

I forwarded the phishing email, as requested. BUT VM HAS REFUSED TO RECEIVE IT! Because it contained spam contemt ... doh!

This is what appeared in my spam folder:

Message Delivery Failure
 
 
To  [REMOVED]
 
  •  

 

Ha Ha Ha ...

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Forum Team
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Message 9 of 10
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Re: Virgin Media "The payment for your latest bill failed" phishing email

Hello philip_talmage,

Apologies you were not able to forward the email on to us 

Just to confirm we are aware of this email already and our Phishing Team will have done all the necessary steps to stop this specific email. 

The main thing to do is mark this email as spam and delete it 

Gareth_L

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patthecat
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Message 10 of 10
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Re: Virgin Media "The payment for your latest bill failed" phishing email

Hi,

I got one today from a .jp mail address  Virgin Media <akihito.matsumura@tvk-coms.co.jp>.

Forwarded and sent as attachment to the VM phishing address.

BR

Pat

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