Virgin Media Community

[al_bear]

Can't find anything on Virgin site - is it a real VM email

[Anonymous]

yea i got this as well. seems real if not abit pointless

[DJ_Shadow1966]

Hello

I got it as well, I know in the past got this by snail mail as said it seems a bit pointless.

Regards Mike

[GH34]

I also received this email and have a question over whether it is real? It is good that VM Community users are on the ball to raise these type of issues. Thank you for flagging this as a subject.

[DJ_Shadow1966]

Hello

Certainly is real takes you to the virginmedia website with your usage in my case May 2020.

Mike

[al_bear]

But I visit websiteand- there is no link or info - it just says,ooops  

[al_bear]

[al_bear]

So is this yet another thing you can't use

unless you use the App ?  😠

[jordimoles]

It is real.

I just confirmed with Virgin Media directly.

However, as reported here, the link doesn't seem work for many. Well done Virgin, once again you've proved your quality is consistent. Low, but consistent.

Foolish of me, this morning I tried to both call them and use the live chat to see if I could get answers. After long waits and being sent from person to person, I solved nothing. In the chat I was told that this was managed by the Marketing team and they had no way to reach out to them 😒.

Anyway, leaving this here in case a moderator is bothered enough to help us, as phone and live chat will not take us anywhere.

[HughJarsse]

'oops there's been a problem' just about sums up the 'best bits' of VM to me...........🤣