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charlesj1964
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Unable to login to VM or download email

We are unable to download email for the primary email address. I am also unable to login to VM to check the password or view emails online as it does not recognise the username and/or password. I cannot reset the password as VM does not recognise the security answers or even last bill details. The secondary email, which I am using for this forum, is still working. I have scanned for malware but found nothing.

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Zoie_P
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Re: Unable to login to VM or download email

Hi Charles1964,

thanks for your post and welcome to our forums 🙂
I am sorry to hear this, I can certainly take a look for you, I will pop you over a private message just keep an eye out for the purple envelope 🙂
Thanks,

Zoie

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Zoie_P
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Re: Unable to login to VM or download email

Thanks for messaging with me Charlesj1964,

I am glad I could help you with this, 

Zoie

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