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lindyloo7
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Scam phone calls

Hi there, I had a phone call this morning on my landline from a decidedly Indian gent who said he was from virgin media and that there was a problem with unauthorised use of my internet connection. Now I am generally very wary of these type of calls but I inadvertently confirmed I was a customer then my alarm bells started and I hung up.  My worry is having had a computer since dial up days, can these people access my computer with the phone number

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goslow
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Re: Scam phone calls

This was a scam as you have identified already.

They will not be able to access your computer simply by knowing your phone number.

VM do not make unsolicited tech support calls out of the blue, nor would they ever require remote access to your computer, nor would they require your banking details.

Since you have had the one call, they will almost certainly try again and it may be via another route (claiming to be Amazon, Microsoft etc.)

See page 20 and 21 in the booklet below from the Metropolitan Police which explains the scam (as well as other common scams)

https://www.met.police.uk/SysSiteAssets/media/downloads/central/advice/fraud/met/the-little-book-of-...

Best approach with all scammers is to hang up immediately and not talk to them.

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lindyloo7
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Re: Scam phone calls

Thank you goslow that was all I was really worried about, I had visions of people or a remote computer downloading everything as soon as I turned it on!!

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Akua_A
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Re: Scam phone calls

Hi @lindyloo7,

 

Welcome to our community forums and thank you for your first posts.

 

Sorry to hear you experienced this scam call. We are however glad to see  @golsow was able to help in regards to this.

 

You may also find the following link useful https://www.virginmedia.com/help/fraudulent-calls . 

 

Please let us know if the calls persists.

 

Thanks,

Akua_A
Forum Team



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