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Justin311
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Re: virgin media is blocking my website

Hi my site https://coastal-clinic.co.uk/ ios also getting blocked, I have no child safety locks on.

 

Also my webmail is being blocked

https://pixelmint.servers.prgn.misp.co.uk:2096/cpsess9052863752/3rdparty/roundcube/

 

I require these for work and work fine on my phone and other broadbands.

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用心棒
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Re: virgin media is blocking my website

Can you post a redacted screenshot of the block because, AFAICS, Web Safe is not blocking access.

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Paulina_Z
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Re: virgin media is blocking my website

Hi @Justin311,

Welcome to our Community Forums and I'm very sorry to hear that you're having some issues accessing your website and your webmail. I understand that this can be quite frustrating.

We have checked the access to your account on our side and we're having issues accessing this as well. You can send a feedback form via our website to ask for your website to be whitelisted. You can do this here: Online Security Feedback.

Please let us know how you get on and if you need any further assistance. 

Thank you.

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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用心棒
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Message 4 of 7
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Re: virgin media is blocking my website

FWIW that is curious because the website remains accessible with Web Safe On
2022-05-04.jpeg

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Justin311
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Re: virgin media is blocking my website

Hi did you access this via Virgin Media? 
I can’t get on via my Virgin internet. 

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用心棒
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Re: virgin media is blocking my website


@Justin311 wrote:

Hi did you access this via Virgin Media? 


Yes, with Web Safe on and off



I can’t get on via my Virgin internet. 


Consider opening a terminal or command shell window and entering the command curl -IL coastal-clinic.co.uk ; post the redacted resulting output here.

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Justin311
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Re: virgin media is blocking my website

Hi, 

Thanks for your reply, where do I put curl -IL coastal-clinic.co.uk

Cheers

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