virgin media is blocking my website

[Justin311]

Hi my site https://coastal-clinic.co.uk/ ios also getting blocked, I have no child safety locks on.

Also my webmail is being blocked

https://pixelmint.servers.prgn.misp.co.uk:2096/cpsess9052863752/3rdparty/roundcube/

I require these for work and work fine on my phone and other broadbands.

[用心棒]

Can you post a redacted screenshot of the block because, AFAICS, Web Safe is not blocking access.

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

[Paulina_Z]

Hi @Justin311,

Welcome to our Community Forums and I'm very sorry to hear that you're having some issues accessing your website and your webmail. I understand that this can be quite frustrating.

We have checked the access to your account on our side and we're having issues accessing this as well. You can send a feedback form via our website to ask for your website to be whitelisted. You can do this here: Online Security Feedback.

Please let us know how you get on and if you need any further assistance. 

Thank you.

[用心棒]

FWIW that is curious because the website remains accessible with Web Safe On

[Justin311]

Hi did you access this via Virgin Media? 
I can’t get on via my Virgin internet. 

[用心棒]

---

@Justin311 wrote:

Hi did you access this via Virgin Media? 
⋮

---

Yes, with Web Safe on and off

---

⋮

I can’t get on via my Virgin internet. 

---

Consider opening a terminal or command shell window and entering the command curl -IL coastal-clinic.co.uk ; post the redacted resulting output here.

[Justin311]

Hi, 

Thanks for your reply, where do I put curl -IL coastal-clinic.co.uk

Cheers