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Jrrsmith
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Password

Why cant I change password? I put in new password and click change and nothing happens I still have to sign in with old password. Jim

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sophist
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Re: Password

Password for what, specifically?

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Jrrsmith
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Re: Password

Password to sign into virgin media account and email

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sophist
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Message 4 of 9
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Re: Password

Strange, i just logged into https://my.virginmedia.com selected profile and changed my password - assume that you’re following the password guidelines.. 8-10 characters, only letters and numbers and must start with a letter?

Jrrsmith
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Re: Password

Hi tehwolf, Yes I have followed all the guidelines and put in new password but when I press update nothing happens

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Jrrsmith
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Re: Password

Hi tehwolf, found the problem I put in to many characters, thanks for your help

broksonic
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Message 7 of 9
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Re: Password

I can’t change my password and I’m definitely putting in the correct number of characters and upper case and numbers . It is extremely important I change my password because keychain says it has got leaked 

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rncross
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Re: Password

It should be possible to change the password online .... just be warned that the Virgin security is appalling. It has been mentioned multiple times on this forum but to recap:

  • Virgin enforce weak passwords (i.e. limit of 10 characters)
  • Virgin breach industry and government standards with your passwords.

 

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Martin_N
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Re: Password

Hi broksonic,

 

Thank you for your post. 

 

I'm very sorry for the issue you're having in trying to change your password. 

 

Are you getting a specific error message when trying this?

 

^Martin

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