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kirtplus4
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Online security settings

Hi, I can't save any changes to the websafe settings, the following message is displayed: Sorry the changes you made were not saved, please try again. Further attempts display the same, any ideas?

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用心棒
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Re: Online security settings

Unfortunately despite what the Virgin Media Care page states there continue to  be issues with their Web Safe service that will need to await an update from the forum team. In the meantime consider using another service that provides similar or better functionality. This can be done by changing the DNS settings of either:

  • your home network if using a third-party route — DNS cannot be changed on Hub; any devices connecting should automatically use the DNS configured unless manual set not to
  • on the device itself

Examples of such DNS service providers are:

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Travis_M
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Re: Online security settings

Hi @kirtplus4

 

Thanks for posting on our community forum!

 

The issue should now be fixed, can you try and access the page today for me? Please keep me updated.

 

Regards

Travis_M
Forum Team



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kirtplus4
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Re: Online security settings

Now working ok thank you.

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Gareth_L
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Re: Online security settings

Thanks for letting us know kirtplus4

Apologies for any issue this may have caused you 

Gareth_L

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