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JKA411
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Old ntlworld email hacked

Our old ntlworld email address was meant to have been de-activated in March 2018. However we have still been receiving occasional emails, only on one of our devices (Ipad), but cannot send any. It has come to our attention that this email address has now been hacked and our information is being used for fraudulent activity and accounts linked to this email have been accessed to the point that passwords have been changed so we have lost control of them.

We have called the Help Centre and explained the situation. We asked if we could temporarily change the password and have the email address totally shut down. They have told us that it is showing on their system that the email address has been de-activated and they cannot do anymore. We told them that emails are still coming through, even the ones that the hackers are generating through changing account passwords but they still said they can't do anything.

Can someone please help?

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DJ_Shadow1966
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Re: Old ntlworld email hacked

Hello
Due to the nature of your query

I have escalated to the VM forum team, one of the VM staff will be along in this thread to have a look at it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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JKA411
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Re: Old ntlworld email hacked

Thank you so much Mike, we appreciate your help. 

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John_GS
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Re: Old ntlworld email hacked

Hi JKA411

 

Thanks for posting and welcome to the community. 

 

Sorry to hear of the email issue, I'll PM you now to get the details and raise the address for deletion with IT

 

Kind regards,

John_GS
Forum Team

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John_GS
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Re: Old ntlworld email hacked

Hi @JKA411

 

Thanks for joining me on PM

 

Just raised it for deletion with IT now. Reference number P010361225. Their timescales are 5 working days.

 

Kind regards,

John_GS
Forum Team

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