Our old ntlworld email address was meant to have been de-activated in March 2018. However we have still been receiving occasional emails, only on one of our devices (Ipad), but cannot send any. It has come to our attention that this email address has now been hacked and our information is being used for fraudulent activity and accounts linked to this email have been accessed to the point that passwords have been changed so we have lost control of them.
We have called the Help Centre and explained the situation. We asked if we could temporarily change the password and have the email address totally shut down. They have told us that it is showing on their system that the email address has been de-activated and they cannot do anymore. We told them that emails are still coming through, even the ones that the hackers are generating through changing account passwords but they still said they can't do anything.