Virgin Media Community

[Anonymous]

Does a company have to ask permission to use peoples data in this way. Not obviously negligently like data breach but marketing etc

[rifleman]

My wife has just received a phishing email about our Virgin account but it is on her own private Virgin email address not the main one that we get all of our Virgin correspondence.  How have these crooks got hold of this ?  It must be connected to this data incident.  

[Anankha]

I’ve so far had several phishing emails, one of which was from Norton stating my subscription was about to expire, I knew it was fake as the links didn’t point to Norton, the email address wasn’t the one I used for Norton & finally I haven’t used Norton for a few years.

[fifibluenose]

Hi just got a reply from VM , Emailed them on the 8th will wait and see how long it takes them to get back to me.

Our ref: <FOR ref>Hi,Thanks for getting in touch with us about your Data Subject Rights Request, which we received on <DATE>. We'll get to work on your requests and we’ll be in contact within one month.In the meantime if there’s anything else you need, please call our Customer Care team. For Virgin Media you can contact us on 0345 454 1111 or dial 150 from a Virgin Media phone line, or for Virgin Mobile you can contact us on 0345 6000 789 or dial 789 from your Virgin Mobile phone. Your data privacy is something we take seriously and if you'd like to know more check out our Privacy Policy.  Kind regards, Virgin Media

[用心棒]

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@fifibluenose wrote:

Hi just got a reply from VM , Emailed them on the 8th will wait and see how long it takes them to get back to me.

Our ref: <FOR ref>Hi,Thanks for getting in touch with us about your Data Subject Rights Request, which we received on <DATE>. We'll get to work on your requests and we’ll be in contact within one month.In the meantime if there’s anything else you need, please call our Customer Care team. For Virgin Media you can contact us on 0345 454 1111 or dial 150 from a Virgin Media phone line, or for Virgin Mobile you can contact us on 0345 6000 789 or dial 789 from your Virgin Mobile phone. Your data privacy is something we take seriously and if you'd like to know more check out our Privacy Policy.  Kind regards, Virgin Media

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It maybe a good idea to buffer any expectations until businesses re-organise to work within the pandemic environment we all find ourselves in.

[Meakz99]

When i rang the number on the email today, i explained that i am seeking legal advice on getting compensation, then after a brief hold i was asked what compensation i would of wanted, so i said after reports and legal advice said i could claim up to £5000 so i would ring up and advise them that you either want compensation or your seeking legal advice and you should get an answer within 14 days.

[praxis]

So what is he best approach on this matter ? I have seen various different articles on the web and in newspapers regarding placing a claim for the data breach. But when I dig further into the companies that are trying to get people to use there services the reviews are far from assuring. I was sent an email regarding the data breach stating that my information had been on the list of affected customers. I get the general impression that calling VM would be a complete waste of time so what next ? 

Anyone recommend the best thing to do regarding this issue ?

cheers

[fifibluenose]

You can make a complaint online now, you should also email them and ask what details were leaked for you and then it is up to you if you trust any of the companies to get compensation I seen the one in the newspapers Your Lawyers but yes not good reviews but you never know .

[用心棒]

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@Meakz99 wrote:
When i rang the number on the email today, i explained that i am seeking legal advice on getting compensation, then after a brief hold i was asked what compensation i would of wanted, so i said after reports and legal advice said i could claim up to £5000 so i would ring up and advise them that you either want compensation or your seeking legal advice and you should get an answer within 14 days.

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@Meakz99, curious to know if you got an answer within the 14 days mentioned in your post?

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[telfordcable]

It now on on ispreview here: https://www.ispreview.co.uk/index.php/2020/04/law-firm-claims-virgin-media-data-breach-victims-due-5...

But Your Laywers want 35% fee if you win the case! I rather claim it from Virgin Media myself for 100% compensation payout