I also have the weak security message and when Ienter my password to try and enhance our security settings it says it’s incorrect. Which it isn’t. The WiFi and TV has been knocked out since yesterday in our area - Virgin say there’s a tricky blockage which will take a week to fix. My son thinks a hacker may have appeared in his PC game at that time - could this mean our accounts are compromised? How do we protect our connection?
Thanks for replying - No we have never reset the password - its always been the same one that's printed on the side of the wifi box. We have an engineer coming tomorrow so hopefully he will be able to stop the blockage.