Virgin Media Community

[hrakk001]

Hey Everyone, 

I have recently started a business and found virgin safe filter is blocking my site for many users attempting to access it. Is this something that can be rectified I did try submitting the whitelist form but it never gave a confirmation if it went through 😞 if anybody else could submit this form or let me know if there is a new process to get this sorted that would be amazingly helpful 🙂 

Website: [Removed]

Many Thanks,

Hari

[MOD EDIT: Inappropriate Hyperlink removed, please review the Forum Guidelines]

[goslow]

Your website appears on https://www.blocked.org.uk/ as being blocked by VM for 'SSL Error'

It comes through OK on my own VM connection with no filtering in place.

Was this the form you submitted?

https://my.virginmedia.com/my-apps/onlinesecurity/websafe/feedback

[hrakk001]

Heya yeah that's the form I did, it seems that if you have a virgin safe filter on the site gets blocked and if you don't have it on the page loads up fine from testing with my friends who have virgin wifi but when I filled that form in it never gave a confirmation on it went through or not 😞

[goslow]

This tool

https://www.ssltrust.com.au/ssl-tools/website-security-check

also flags your site for SSL issues and malware from one or two online security providers (depending on whether using www prefix in the address)

Validity of any of the above I cannot say but seems there are potentially some possible reasons for your VM listing also being flagged in other places

[Hayley_S]

Hello @hrakk001,

Welcome! Thanks for posting.

I am sorry that you are having issues with your website.

I will send you a private message now, please look out for a plum envelope at the top right of your page.

Many thanks,