We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or respond.
Hello, We were unable to process your latest bill. The payment processor detect that some of the billing information associated with your account has been expired or missing. If you want to continue your package. You need to renew your package before it automatic disconnect on: XXth March 2020. To continue your package you need to sign in and update your billing details. Update your billing details now
Got a question or need a little help with your bill? You can check out our bill explainer. Kind regards, The Virgin Media team