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klo
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Is this a scam? Asked to download TeamViewer

Just had a call from someone claiming to be Virgin Media asking if still having problems with internet connection.  I said yes.  He then said that they detected illegal activity from our account but they knew it wasn't us and that our server is being used by criminals and thats why we are having problems.  I asked how could i be sure he was from Virgin - he then gave me the virgin phone number and his name - Jack.  He also said to download TeamViewer and he would show me what was happening on the account.  I then got nervous and suspected a scam.  The phone number "Jack" called from was 0163 7615142 which is an Indian number.

Can anyone from Virgin look into this?

Thanks

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DJ_Shadow1966
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Re: Is this a scam? Asked to download TeamViewer

Hello

Yes it is a scam Virginmedia never ask you for remote access to your computer, that phone number is certainly not a Virginmedia one the number has been spoofed from a genuine one.

Regards Mike

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tworrall
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Re: Is this a scam? Asked to download TeamViewer

Had a similar phone call this morning from 02071633436. Wanted me to go to teamviewer website. I said I didn't want to continue, at which point she said they would turn off my broadband and hung up.   

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HowardML
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Re: Is this a scam? Asked to download TeamViewer

All scams. This scam has been around for ages. And because you have engaged with the scammers they will try and try again. VM will never contact you or any other customer like this with this kind of story.


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