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Johnb36
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Hi there,,does anybody have the fraud team email ? Thank you

Hi there,,does anybody have the fraud team email ? Thank you

 

i was surpose to be installed today 

so I cancelled my sky contract 

after 5 years 

with sky 

only to have no engineer 

turn up ,

I called virgin 

to ask why 

they told me 

it’s been cancelled due to a fraud 

No emails from them 

no call 

I did have a auto call 

the day before 

asking if it’s ok to install the 14th((today))

 

there more then happy to set up a direct debit and confirm it with the bank ,,

but not tell me it’s been cancelled 

now my children have no internet for online school 

I was on hold on the phone for over an hour just to be cut off 

so I had to do the same again 

for an hour 

 

I’m very disappointed ..if they was to call me I could prove anything they asked 

 

any advice please !

 

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DJ_Shadow1966
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Re: Hi there,,does anybody have the fraud team email ? Thank you

Hello
Due to the nature of your query

I have escalated to the VM forum team, one of the VM staff will be along in this thread to have a look at it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Emma_C
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Re: Hi there,,does anybody have the fraud team email ? Thank you

Hi Johnb36, 

Thanks for your post and welcome to our community. 

Very sorry to hear that this has happened and I can appreciate any upset and concern this has caused. 

I'm keen to help so I'll pop you a personal message and we'll take it from there. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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