on 03-03-2023 20:36
Hi guys,
I left BY around 12 months ago but my blueyonder email has remained active, yesterday i received ransome messages from a hacker and i see some of my old login details and accounts being changed, how do I close the email account so the person hacking cant do anymore damage?
i did think BY would have cancelled the account ages ago.
please help!
kind regards
Roy
Answered! Go to Answer
on 03-03-2023 20:49
Hi Plagued,
Thanks for using the forums to get this issue with your old email looked into, I am sorry to hear it's been hacked. I would be more than happy to look into this for you.
I'll send over a PM now so we can go through some questions to get your email deleted - This will ensure the hacker no longer has any access to it.
Speak soon!
Thanks,
Megan_L
on 03-03-2023 20:49
Hi Plagued,
Thanks for using the forums to get this issue with your old email looked into, I am sorry to hear it's been hacked. I would be more than happy to look into this for you.
I'll send over a PM now so we can go through some questions to get your email deleted - This will ensure the hacker no longer has any access to it.
Speak soon!
Thanks,
Megan_L
on 05-03-2023 08:34
Hi @Plagued,
Thank you for messaging with us, I am glad I could get this raised to our team to be deleted, please pop back if you need any further assistance and I will update this thread if I have an update for you.
Thanks,
Zoie
on 05-03-2023 10:25
Thanks Zoie,
Brilliant news and a very quick response / actions.
Take care
Kind Regards
on 16-03-2023 15:46
Hi @Plagued, just to let you know the IT ticket on this has been resolved.
Let us know if you have any further issues.
All the best 🌞
Zoie