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Stephan_Callan
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Fraudulent text?

 

ACAA3F57-B5E3-406E-93FB-2E4F0A2CDF23.png

I received this text and followed through with it but as I filled it out followed  through I then logged into my account again and the billing details hadn’t been changed on my account, so I’m just worried if I’ve put my details into a fraudulent scam.

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Anonymous
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Re: Fraudulent text?

you've been scammed.
Change all your passwords and contact your bank right away and cancel your card.

Graham_A
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Re: Fraudulent text?

Certainly looks like a scam email.  The number that it was sent from is likely to be spoofed and isn't a valid VM number.

You should contact your bank immediately and get the account for which you disclosed details suspended immediately.

Change all your passwords and report the fraud to Action fraud https://www.actionfraud.police.uk/

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Ayisha_B
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Re: Fraudulent text?

Hi @Stephan_Callan,

 

Welcome to our Community Forums and thanks for posting. 

 

I second the advise provided by @Anonymous and @Graham_A 

 

Have you managed to do this?

Ayisha_B
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