VM's responses on this sort of request are random, and often make no sense, but the most common reply is that they won't do anything about old cable installations unless they are causing a health and safety problem. If you think that is so in your case, post up some photos to illustrate the issue causing a danger.
As a general point, it is best to leave the cable and box intact in case you, or anyone else, ever wants VM services again at the property. It is easy enough to do a DIY tidy up of the cable and external boxes can easily be obtained to enclose the ends of the cable should VM turn down a request for a remedy to the issue.
This box was put on my property prior to my purchase. As it is my property and I intend it to be my forever property I have no desire, nor have I ever, to be a customer of Virgin. Therefore I think it is appropriate they remove or at the very least make safe their property that has been abandoned on my property. Not my responsibility especially as I do not have the skills to be this. I cannot send pictures of the offending item as your system does not allow the picture quality of my camera to be uploaded. Is there another way I can send these?
Looking at these images they don't seem to represent a safety issue the exposed wires are normal as they would feed into the building, as others have said virgin are very unlikely to remove it as they will claim it is a utility like gas and electricity with the Internet being an essential part of peoples lives.
If you open the box you will find the looped up cable is attached to a screw connector. Simply unscrew the cable, discard this & seal the box up again. VM are unlikely to remove the cabinet drop cable as it will cause issues in the ducting at a later date for serving your property or the neighbouring properties.
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
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