Virgin Media Community

[pawprintbooks]

Hi,

One of my secondary email accounts appear to have been hacked. It's one of the old ntlworld.com accounts. Can one of the team suggest a course of action?

[pawprintbooks]

Anybody from the Virgin Media team that could message me would be appreciated as I've had at least 2 accounts (Netflix and Etsy) hacked by someone using this compromised email.

[Paulina_Z]

Hi @pawprintbooks,

Welcome back to our Community Forums! Thank you for your post and I'm very sorry to hear that you suspect that your secondary email account has been hacked! I can understand how frustrating this can be for you and I'll do my best to assist.

Have you taken a look at our Virgin Media Security page to see what you can do in this instance? 

In order to investigate further, I will send you a Private Message to confirm some details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.