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Decomission of NTLworld Email

Hi all,

Im looking for a way to decommission my old ntlworld account, as for the millionth time its been hacked and used and abused.

I've looked at the forums and there is no clear path to do this myself ?

Any help would be great please 

Regards 

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Re: Decomission of NTLworld Email

Hi Knormington, 

 

Thank you for getting in touch! 

 

I am really sorry to hear you're having some problems with your email account. Do you still have active services with us? 

 

Thanks, 

 

Hetty_R
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Re: Decomission of NTLworld Email

Hiya 

I do but under a different account name 

This address is linked to my Fathers account i believe 

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Re: Decomission of NTLworld Email

Thanks for confirming. 

 

If it's connected to a previous account which is no longer active we will be able to delete it, however if it's been transferred to an active account we might not be able to remove it. I have sent you a private message so we can check at our end for you, please reply when you can 🙂 

 

Look forward to hearing from you, 

 

Hetty_R
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