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MattieDXN
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Credit file

You have put a bad mark on my credit file for NOTHING. I don’t owe you a penny. 

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Chris_W1
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Re: Credit file

Hi MattieDXN, thanks for the message and sorry to hear that there is a dispute in regards to the credit file, 

 

In order for Virgin Media to correct the dates for default/late payments on your credit file, we would need you to contact us to advise the date that you made the payment along with proof with a copy of the bank statement confirming the date that the payment was made.

 

We are sorry there seems to be a dispute in regards a credit check entry on your credit file. In order for us to investigate this and look to get it removed, we would need a bit more information from you. Please send a copy of your credit file to us and we can look at the entry for you. Please note the overall turnaround for a credit file resolution can take up to 28 days from the day we receive a copy of your file.  You can send this via email or post to the following:

 

creditfileamendments@virginmedia.co.uk

 

Or

 

Consumer Underwriting Services

Virgin Media

Eagle Court 3

Coventry Road, Sheldon

B26 3RZ

 

Chris

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