Hi MattieDXN, thanks for the message and sorry to hear that there is a dispute in regards to the credit file,
In order for Virgin Media to correct the dates for default/late payments on your credit file, we would need you to contact us to advise the date that you made the payment along with proof with a copy of the bank statement confirming the date that the payment was made.
We are sorry there seems to be a dispute in regards a credit check entry on your credit file. In order for us to investigate this and look to get it removed, we would need a bit more information from you. Please send a copy of your credit file to us and we can look at the entry for you. Please note the overall turnaround for a credit file resolution can take up to 28 days from the day we receive a copy of your file. You can send this via email or post to the following: