Can't turn off parental controls

[mbelenperrone95]

Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything

[用心棒]

With Web Safe off are you able to visit http://nordvpn.com; by default Child Safe blocks access to VPN sites?

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[mbelenperrone95]

I tried to visit the site and it doesn't let me, even though web safe is off it still doesn't let me access these sites

[用心棒]

Forum team are best placed to help further and issue has been flagged to them; be aware it can take them a few hours / days to respond.

[Kath_F]

Hi mbelenperrone95, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you're having an issue with accessing certain sites despite you changing the settings for Websafe. 

We can certainly check this out to you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi mbelenperrone95, 

Thanks for coming back to me via private message. 

I have manually updated things from this end now. If you reboot the hub, you should now be able to access the sites. 

Let us know how you get on. 

Thanks, 

[mbelenperrone95]

It's working now, thanks!!!

[Lee_R]

Hi mbelenperrone95 thanks for getting back to us and confirming your issue is resolved. 

Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.

Regards

Lee_R

[Tickledonion]

• I am having the same issue if this can please be looked into?

[Zach_R]

Hi @Tickledonion,

Thank you for your post and welcome to our community forums. We're here to help.

I can see that my colleague has already responded to your other post about this. We'll continue to assist you from there with this going forward.

Thanks,