Can't Whitelist national-lottery.co.uk

[paul0363]

I have WebSafe enabled with ChildSafe switched on.  In the categories section I have the gambling category enabled in order to block gambling sites. 

However, I wish to whitelist the National Lottery website and the Postcode Lottery website.

The whitelist accepts postcodelottery.co.uk but says national-lottery.co.uk is an invalid website (because of the hyphen).

Could someone from VM flag this up to the web developers to get the website error checking fixed?

[用心棒 · Accepted solution]

Either try the following workaround or post back here to have issue flagged to the forum team:

• sign into Web Safe
• open a new tab
• go to the old Web Safe page here,  https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings
• select Website tab
• type national-lottery.co.uk  in Allowed websites field
• select Add
• select Apply
• close tab
• refresh page
• confirm Allowed Website list is correct

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[paul0363]

That worked - thank-you.

Also needed to add cdn-national-lottery.co.uk to get the page to load properly (had to look at the page source to see what other URLs were called up).

The web form will still need fixed though so that others are able to add websites without the work around!  It seems that the form assumes that the URL is mis-configured because of the hyphen (it will accept an incorrect entry if you remove the hyphen from the URL).

[Lee_R]

Hi @paul0363 thanks for getting back to us.

And thanks for confirming that you've managed to resolve your issue.  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R