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StevieCopner
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Account Owner change

The account holder of the broadband to our flat left the flat abruptly and left us in charge of the account and the bills, which are still in his name. 

 

I am now trying to cancel the broadband contract and I cannot do that. 

 

He left the password for online login with us so we could pay the bills. However, I phoned up and the password they required to cancel the account was different.

 

How can I go about cancelling the contract? I have the details of our home phone number, account number, email and online password?

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DJ_Shadow1966
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Re: Account Owner change

Hello

Only the account holder can cancel the account, did he do a transfer of ownership of the account before he left ?

You can find info here - https://www.virginmedia.com/help/virgin-media-account-change-name

If he didn't transfer the ownership then you will need to contact him to get that done.

Regards Mike

 

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Christy_D
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Re: Account Owner change

Hi there,

I will private message you

Thanks


Here to help! I'm a technician helping out whilst working from home. Find out more


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