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ALARM! - I'm hacked you and stolen you information and photo

Sheldon2
Joining in

I received this email few days ago. "I have already installed Trojan virus to operatív system of all the devices that you use to access your email......"

They are now asking for $400!

I tried to log in and reset my password but my mailbox is not available at the moment. 

What should I do?

Thanks 

6 REPLIES 6

Paul_DN
Forum Team
Forum Team

Hi Sheldon2,

Thank you for reaching out to us in our community and welcome, sorry to see your Email has been hacked, do you still have an active account with Virgin Media?

Regards

Paul.

Hi Paul_DN,

Yes, I have a VM account, but my virginmedia email is not available .

Hi Sheldon2,

Thank you for confirming this, I was unable to locate you on our system with the details we have for you, so I can help I will send you an invite into a private chat, please lookout for the invite.

Regards

Paul.

Ok,

Thank you 

Client62
Hero

Why do Virgin Media remain silent on the root cause of compromised email accounts ?

broxmeister
Tuning in

I'm in the exact same position, same email and now my email account is unavailable.