Menu
Reply
brannydeef1
  • 5
  • 0
  • 0
Tuning in
469 Views
Message 1 of 7
Flag for a moderator

2 accounts on credit report

Hi there,

Hope somebody from Virgin can help, I have recently moved house and set up my virgin media broadband and all is working fine. However now on my credit report, 2 accounts are showing, one of them is mine and legit the other is for a different address which isn't mine and is now actually in debt. 

I hope somebody on here can help investigate this or point me in the right direction. 

Many thanks,

Brandon

 

0 Kudos
Reply
Jodi_S
  • 3.71K
  • 184
  • 389
Forum Team
Forum Team
411 Views
Message 2 of 7
Flag for a moderator

Re: 2 accounts on credit report

Hi brannydeef1,

Thanks for posting our community forums. Sorry to hear that you've discovered two accounts on your credit report. We can certainly investigate this for you and find out why you have two accounts in your name. 

I will pop you over a private message to take some details, please click on the purple envelope to accept the chat.

Kind regards Jodi. 

0 Kudos
Reply
brannydeef1
  • 5
  • 0
  • 0
Tuning in
378 Views
Message 3 of 7
Flag for a moderator

Re: 2 accounts on credit report

Hi Jodie, 

I have attempted to message/ view my inbox and no new messages are appearing?

Hope you can help - I can leave my details here and delete it after if need be. 

Brandon  

0 Kudos
Reply
brannydeef1
  • 5
  • 0
  • 0
Tuning in
381 Views
Message 4 of 7
Flag for a moderator

2 Accounts is my name

Hi there,

Hope somebody from Virgin can help, I have recently moved house and set up my virgin media broadband and all is working fine. However now on my credit report, 2 accounts are showing, one of them is mine and legit the other is for a different address which isn't mine and is now actually in debt. 

I hope somebody on here can help investigate this or point me in the right direction. 

Many thanks,

Brandon

0 Kudos
Reply
Tudor
  • 11.58K
  • 895
  • 2.29K
Very Insightful Person
Very Insightful Person
335 Views
Message 5 of 7
Flag for a moderator

Re: 2 Accounts is my name

Messages are access via the purple envelope at the top right of the webpage. Them do not go into any email system.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
Steven_L
  • 8.87K
  • 535
  • 905
Forum Team
Forum Team
279 Views
Message 6 of 7
Flag for a moderator
Helpful Answer

Re: 2 accounts on credit report

Thanks for coming back to us @brannydeef1. I can see that you have been able to find the private message from Jodi_S.

She will be able to help you get this resolved.

Regards,

Steven_L

0 Kudos
Reply
Zach_R
  • 3.47K
  • 115
  • 242
Forum Team
Forum Team
185 Views
Message 7 of 7
Flag for a moderator

Re: 2 accounts on credit report

Hi @brannydeef1,

Thank you for getting back to us about this matter via private message so that we could investigate matters fully. I'm glad that we've been able to reach an amicable resolution.

Please do feel free to reach back out to us on here if you need any assistance in the future.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply