I recently had my broadband go down and the superhub 3 was replaced, since then I am getting drops randomly during the day.
See below for the log, can anyone assist?
Go to Answer
See below, thanks.
Your upstream level in way too high, should be below 5.1, and you should have 4 upstream channels not 1. Call customer services and report the fault, you need a technician visit to rectify.
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Thanks, will do.
Called 150, sat for 20 minutes listening to the same songs play again and again !
Guy told me issue with upstream and he will pass to the remote team who can check/fix it. Although when I asked if they will call me to confirm if fixed or not, he said they can't !
Told me to monitor for 2 more days and call back if still an issue.
Sounds like I am being fobbed off.....
It certainly does. Get those stats each day and post them, all ammunition.
What I will need to do is arrange for an engineer to attend
First of all we need to pass security by means of a private message
Can you check the purple envelope top right of your screen
Thanks Gareth, I do not see any PM showing from you, but will keep checking.