old ntl external box

[trevor81]

Hi i moved into my house in 2007 and have had virgin media since but have a old ntl box outside and is brittle and has come off cannot put back on all the wires are exposed.Can Virgin Media come out to repalce the box?.Thanks

[Akua_A]

Hi @trevor81,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are experiencing this with your Omnibox. We can understand your concern. Just to confirm, is your service affected by this also? How long has the box been damaged? Are you able to provide a picture of the box so we can best understand and help?

Thanks,

[trevor81]

the box is completely off due to weather and been on there for 15 years so needs replacing please debs a engineer 

[trevor81]

[trevor81]

please see photo of exposed wires on external box thanks

[Ilyas_Y]

Thanks for the reply @trevor81 on the forums.

I am so sorry to see this 😞 This will definitely need an engineer to repair!
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.