Hi Larryshow,
Thank you for reaching out to us in our community and welcome, sorry to hear you weren't able to set up your self install due to not realising there wasn't a connection in the property.
I have been able to locate your account with the details we have for you, I can see you have been able to speak to us and your Services are now all set up, if you do have any further issues please do not hesitate to reach back out to us?
Regards
Paul.