hmmmm thats interesting - the other socket is a standard aerial connector but the cable end you show is a F type connector that could be the input cable - that comes in behind that box - you could remove the box and look whats there
but for a £1 or so get one of these and try things
I am having the same issue and urgently need help as I've just moved home and need internet for WFH. I cannot find a virgin wall socket at my new apartment and have similar sockets as shown by the original poster. Will anyone be able to help?
Appreciate that these are COVID times, but there doesnt seem to be a way to reach Virgin by phone at the moment
I am having the same issue. No Virgin Media wall socket.
I cannot get through to anyone to book an engineer.
Please advise asap as my contract with my previous provider expires imminently and I require internet asap
not all installs have an internal box
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit